Abandoned checkouts

This is used to return abandoned checkouts. A checkout is considered abandoned when a customer has entered their billing & shipping info, but has yet to complete the purchase.

What can you do with Abandoned checkouts?

The Shopify API lets you do the following with the Abandoned checkouts resource. More detailed versions of these general actions may be available:

Abandoned checkouts Properties

abandoned_checkout_url
{ "abandoned_checkout_url" : "https://www.snowdevil.ca/orders/14168/68778783ad298f1c80c3bafcddeea?recovered=1" }

The full recovery URL to be sent to a customer to recover their abandoned checkout.

billing_address
{ "address1" : "Chestnut Street 92" }
{ "address2" : "" }
{ "city" : "Louisville" }
{ "company" : null }
{ "country" : "US" }
{ "first_name" : null }
{ "id" : 207119551 }
{ "last_name" : null }
{ "phone" : "555-625-1199" }
{ "province" : "KY" }
{ "zip" : "40202" }
{ "name" : null }
{ "province_code" : null }
{ "country_code" : null }
{ "default" : true }

The mailing address associated with the payment method. It has the following properties:

  • address1: The street address of the billing address.
  • address2: An optional additional field for the street address of the billing address.
  • city: The city of the billing address.
  • company: The company of the person associated with the billing address.
  • country: The name of the country of the billing address.
  • country_code: The two-letter code (ISO 3166-1 alpha-2 two-letter country code) for the country of the billing address.
  • first_name: The first name of the person associated with the payment method.
  • last_name: The last name of the person associated with the payment method.
  • latitude: The latitude of the billing address.
  • longitude: The longitude of the billing address.
  • name: The full name of the person associated with the payment method.
  • phone: The phone number at the billing address.
  • province: The name of the state or province of the billing address.
  • province_code: The two-letter abbreviation of the state or province of the billing address.
  • zip:The zip or postal code of the billing address.

buyer_accepts_marketing
{ "buyer_accepts_marketing" : false }

Indicates whether or not the person who placed the order would like to receive email updates from the shop. This is set when checking the "I want to receive occasional emails about new products, promotions and other news" checkbox during checkout. Valid values are "true" and "false."

cancel_reason
{ "cancel_reason" : null }

The reason why the order was cancelled. If the order was not cancelled, this value is "null." If the order was cancelled, the value will be one of the following:

  • customer: The customer changed or cancelled the order.
  • fraud: The order was fraudulent.
  • inventory: Items in the order were not in inventory.
  • other: The order was cancelled for a reason not in the list above.

cart_token
{ "cart_token" : "68778783ad298f1c80c3bafcddeea" }

Unique identifier for a particular cart that is attached to a particular order.

closed_at
{ "closed_at" : null }

The date and time when the order was closed. If the order was closed, the API returns this value in ISO 8601 format. If the order was not closed, this value is null.

completed_at
{ "completed_at" : null }

created_at
{ "created_at" : "2008-01-10T11:00:00-05:00" }

The date and time when the order was created. The API returns this value in ISO 8601 format.

currency
{ "currency" : "USD" }

The three letter code (ISO 4217) for the currency used for the payment.

customer
{ "accepts_marketing" : false }
{ "created_at" : "2012-03-13T16:09:55-04:00" }
{ "email" : "bob.norman@hostmail.com" }
{ "first_name" : "Bob" }
{ "id" : 207119551 }
{ "last_name" : "Norman" }
{ "note" : null }
{ "last_name" : null }
{ "orders_count" : "0" }
{ "state" : null }
{ "total_spent" : "0.00" }
{ "updated_at" : "2012-03-13T16:09:55-04:00" }
{ "tags" : "tagcity" }

An object containing information about the customer. It contains the following fields:

  • accepts_marketing: Indicates whether or not the customer would like to receive email updates from the shop. Valid values are true and false.
  • created_at: The date and time when the customer record was created.
  • email: The customer's email address.
  • first_name: The customer's first name.
  • id: A unique numeric identifier for the customer.
  • last_name: The customer's last name.
  • note: Extra information about the customer
  • orders_count: The number of orders placed by this customer to a shop. Pulls the current information
  • state:
  • total_spent:
  • updated_at: The date and time when the customer record was last updated.
  • tags: Tags are additional short descriptors. Tags are formatted as a string of comma-separated values. For example, if an article has three tags: tag1, tag2, tag3.

discount_codes
{ "discount_codes" : [] }

Applicable discount codes that can be applied to the order. If no codes exist the value will default to blank.

A Discount code will include the following fields:
  • amount: The amount of the discount.
  • code: The discount code.
  • type: The type of discount. Can be one of: "percentage", "shipping", "fixed_amount" (default).

email
{ "email" : "bob.norman@hostmail.com" }

The customer's email address.

gateway
{ "gateway" : "authorize_net" }

The payment gateway used.

id
{ "id" : 450789469 }

The unique numeric identifier for the order. This one is used for API purposes. This is different from the order_number property (see below), which is also a unique numeric identifier for the order, but used by the shop owner and customer.

landing_site
{ "landing_site" : "http://www.example.com?source=abc" }

The URL for the page where the buyer landed when entering the shop.

line_items
{ "fulfillment_service" : "manual" }
{ "grams" : 400 }
{ "price" : "214.00" }
{ "product_id" : 431300801 }
{ "quantity" : 4 }
{ "requires_shipping" : true }
{ "sku" : "SKU123" }
{ "title" : "Jib" }
{ "variant_id" : 233402193 }
{ "variant_title" : "Green" }
{ "vendor" : "Ottawa Sail Shop" }

A list of line item objects, each one containing information about an item in the order. Each line_item object has the following properties:

  • fulfillment_service: Service provider who is doing the fulfillment.
  • fulfillment_status: How far along an order is in terms line items fulfilled. Valid values are: fulfilled, null or partial.
  • grams: The weight of the item in grams.
  • price: The price of the item.
  • product_id: The unique numeric identifier for the product in the fulfillment.
  • quantity: The number of products that were purchased.
  • requires_shipping: States whether or not the fulfillment requires shipping. Values are: true or false.
  • sku: A unique identifier of the item in the fulfillment.
  • title: The title of the product.
  • variant_id: The id of the product variant.
  • variant_title: The title of the product variant.
  • vendor: The name of the supplier of the item.
  • name: The name of the product variant.

note
{ "note" : null }

The text of an optional note that a shop owner can attach to the order.

referring_site
{ "referring_site" : "http://www.anexample.com" }

The website that the customer clicked on to come to the shop.

shipping_address
{ "address1" : "Chestnut Street 92" }
{ "address2" : "Apt 2" }
{ "city" : "Louisville" }
{ "company" : null }
{ "country" : "United States" }
{ "first_name" : "Bob" }
{ "last_name" : "Norman" }
{ "latitude" : "45.41634" }
{ "longitude" : "-75.6868" }
{ "phone" : "555-625-1199" }
{ "province" : "Kentucky" }
{ "zip" : "40202" }
{ "name" : "Bob Norman" }
{ "country_code" : "US" }
{ "province_code" : "KY" }

The mailing address to where the order will be shipped. It has the following properties:

  • address1: The street address of the billing address.
  • address2: An optional additional field for the street address of the billing address.
  • city: The city of the billing address.
  • company: The company of the person associated with the billing address.
  • country: The name of the country of the billing address.
  • country_code: The two-letter code for the country of the billing address.
  • first_name: The first name of the person associated with the payment method.
  • last_name: The last name of the person associated with the payment method.
  • latitude: The latitude of the billing address.
  • longitude: The longitude of the billing address.
  • name: The full name of the person associated with the payment method.
  • phone: The phone number at the billing address.
  • province: The name of the state or province of the billing address.
  • province_code: The two-letter abbreviation of the state or province of the billing address.
  • zip: The zip or postal code of the billing address.

shipping_lines
{ "code" : "Free Shipping" }
{ "price" : "0.00" }
{ "source" : "shopify" }
{ "title" : "Free Shipping" }

An array of shipping_line objects, each of which details the shipping methods used. Each shipping_line has the following properties:

  • code: A reference to the shipping method.
  • price: The price of this shipping method.
  • source:
  • title:
source_name
{ "source_name" : "web" }

Where the checkout originated. Possible values are: "web", "pos", "iphone", and "android"

subtotal_price
{ "subtotal_price" : "398.00" }

Price of the order before shipping and taxes

tax_lines
{ "price" : "11.94" }
{ "rate" : 0.06 }
{ "title" : "State Tax" }

An array of tax_line objects, each of which details the taxes applicable to the order. Each tax_line has the following properties:

  • price: The amount of tax to be charged.
  • rate: The rate of tax to be applied.
  • title: The name of the tax.

taxes_included
{ "taxes" : false }

token
{ "token" : "b1946ac92492d2347c6235b4d2611184" }

Unique identifier for a particular order.

total_discounts
{ "total_discounts" : "0.00" }

The total amount of the discounts to be applied to the price of the order.

total_line_items_price
{ "total_line_items_price" : "398.00" }

The sum of all the prices of all the items in the order.

total_price
{ "total_price" : "409.94" }

The sum of all the prices of all the items in the order, taxes and discounts included.

total_tax
{ "total_tax" : "11.94" }

The sum of all the taxes applied to the line items in the order.

total_weight
{ "total_weight" : 400 }

The sum of all the weights of the line items in the order, in grams.

updated_at
{ "updated_at" : "2012-08-24T14:02:15-04:00" }

The date and time when the order was last modified. The API returns this value in ISO 8601 format.

Endpoints

GET /admin/checkouts/count.json

Get a count of checkouts

since_id

Restrict results to after the specified ID

created_at_min

Show checkouts created after date (format: 2014-04-25T16:15:47-04:00)

created_at_max

Show checkouts created before date (format: 2014-04-25T16:15:47-04:00)

updated_at_min

Show checkouts last updated after date (format: 2014-04-25T16:15:47-04:00)

updated_at_max

Show checkouts last updated before date (format: 2014-04-25T16:15:47-04:00)

status
  • open - All open abandoned checkouts (default)
  • closed - Show only closed abandoned checkouts

Count all checkouts

GET /admin/checkouts/count.json
View Response
HTTP/1.1 200 OK
{
  "count": 6
}
GET /admin/checkouts.json
limit

Amount of results

(default: 50) (maximum: 250)
page

Page to show

(default: 1)
since_id

Restrict results to after the specified ID

created_at_min

Show checkouts created after date (format: 2014-04-25T16:15:47-04:00)

created_at_max

Show checkouts created before date (format: 2014-04-25T16:15:47-04:00)

updated_at_min

Show checkouts last updated after date (format: 2014-04-25T16:15:47-04:00)

updated_at_max

Show checkouts last updated before date (format: 2014-04-25T16:15:47-04:00)

status
  • open - All open abandoned checkouts (default)
  • closed - Show only closed abandoned checkouts

List all abandoned checkouts

GET /admin/checkouts.json
View Response
HTTP/1.1 200 OK
{
  "checkouts": [
    {
      "id": 26371164,
      "token": "zs9ru89kuqcdagk8bz4r9hnxt22wwd42",
      "cart_token": "68778783ad298f1c80c3bafcddeea02f",
      "email": "bob.norman@hostmail.com",
      "gateway": "bogus",
      "buyer_accepts_marketing": false,
      "created_at": "2012-10-12T07:05:27-04:00",
      "updated_at": "2012-10-12T07:05:27-04:00",
      "landing_site": null,
      "note": null,
      "note_attributes": [
        {
          "name": "custom engraving",
          "value": "Happy Birthday"
        },
        {
          "name": "colour",
          "value": "green"
        }
      ],
      "referring_site": null,
      "shipping_lines": [
        {
          "title": "Free Shipping",
          "price": "0.00",
          "code": "Free Shipping",
          "source": "shopify",
          "id": "5da41c1738454765"
        }
      ],
      "subtotal_price": "398.00",
      "taxes_included": false,
      "total_discounts": "39.80",
      "total_line_items_price": "398.00",
      "total_price": "409.94",
      "total_tax": "11.94",
      "total_weight": 400,
      "currency": "USD",
      "completed_at": null,
      "closed_at": null,
      "source_identifier": null,
      "source_url": null,
      "line_items": [
        {
          "applied_discounts": [
          ],
          "key": 49148385,
          "compare_at_price": null,
          "destination_location_id": null,
          "fulfillment_service": "manual",
          "gift_card": false,
          "grams": 200,
          "line_price": "1990.00",
          "origin_location_id": null,
          "price": "199.00",
          "product_id": 632910392,
          "properties": null,
          "quantity": 10,
          "requires_shipping": true,
          "sku": "IPOD2008RED",
          "tax_lines": [
          ],
          "taxable": true,
          "title": "IPod Nano - 8GB",
          "variant_id": 49148385,
          "variant_title": "Red",
          "vendor": "Apple"
        },
        {
          "applied_discounts": [
          ],
          "key": 808950810,
          "compare_at_price": null,
          "destination_location_id": null,
          "fulfillment_service": "manual",
          "gift_card": false,
          "grams": 200,
          "line_price": "1990.00",
          "origin_location_id": null,
          "price": "199.00",
          "product_id": 632910392,
          "properties": null,
          "quantity": 10,
          "requires_shipping": true,
          "sku": "IPOD2008PINK",
          "tax_lines": [
          ],
          "taxable": true,
          "title": "IPod Nano - 8GB",
          "variant_id": 808950810,
          "variant_title": "Pink",
          "vendor": "Apple"
        }
      ],
      "name": "#26371164",
      "source": null,
      "discount_codes": [
      ],
      "abandoned_checkout_url": "https:\/\/checkout.local\/690933842\/checkouts\/zs9ru89kuqcdagk8bz4r9hnxt22wwd42\/recover",
      "tax_lines": [
        {
          "title": "State Tax",
          "price": "11.94",
          "rate": 0.06
        }
      ],
      "source_name": "web",
      "billing_address": {
        "first_name": "Bob",
        "address1": "Chestnut Street 92",
        "phone": "555-625-1199",
        "city": "Louisville",
        "zip": "40202",
        "province": "Kentucky",
        "country": "United States",
        "last_name": "Norman",
        "address2": "",
        "company": null,
        "latitude": 45.41634,
        "longitude": -75.6868,
        "name": "Bob Norman",
        "country_code": "US",
        "province_code": "KY"
      },
      "shipping_address": {
        "first_name": "Bob",
        "address1": "Chestnut Street 92",
        "phone": "555-625-1199",
        "city": "Louisville",
        "zip": "40202",
        "province": "Kentucky",
        "country": "United States",
        "last_name": "Norman",
        "address2": "",
        "company": null,
        "latitude": 45.41634,
        "longitude": -75.6868,
        "name": "Bob Norman",
        "country_code": "US",
        "province_code": "KY"
      },
      "customer": {
        "id": 207119551,
        "email": "bob.norman@hostmail.com",
        "accepts_marketing": false,
        "created_at": "2016-11-09T13:52:05-05:00",
        "updated_at": "2016-11-09T13:52:05-05:00",
        "first_name": "Bob",
        "last_name": "Norman",
        "orders_count": 1,
        "state": "disabled",
        "total_spent": "41.94",
        "last_order_id": 450789469,
        "note": null,
        "verified_email": true,
        "multipass_identifier": null,
        "tax_exempt": false,
        "tags": "",
        "last_order_name": "#1001",
        "default_address": {
          "id": 207119551,
          "first_name": null,
          "last_name": null,
          "company": null,
          "address1": "Chestnut Street 92",
          "address2": "",
          "city": "Louisville",
          "province": "Kentucky",
          "country": "United States",
          "zip": "40202",
          "phone": "555-625-1199",
          "name": "",
          "province_code": "KY",
          "country_code": "US",
          "country_name": "United States",
          "default": true
        }
      }
    },
    {
      "id": 446514532,
      "token": "7yjf4v2we7gamku6a6h7tvm8h3mmvs4x",
      "cart_token": "68778783ad298f1c80c3bafcddeea02f",
      "email": "bob.norman@hostmail.com",
      "gateway": "bogus",
      "buyer_accepts_marketing": false,
      "created_at": "2012-10-12T07:05:27-04:00",
      "updated_at": "2012-10-12T07:05:27-04:00",
      "landing_site": null,
      "note": null,
      "note_attributes": [
        {
          "name": "custom engraving",
          "value": "Happy Birthday"
        },
        {
          "name": "colour",
          "value": "green"
        }
      ],
      "referring_site": null,
      "shipping_lines": [
        {
          "title": "Standard Shipping",
          "price": "10.99",
          "code": "Standard Shipping",
          "source": "shopify",
          "id": "5da41c1738454765"
        }
      ],
      "subtotal_price": "398.00",
      "taxes_included": false,
      "total_discounts": "39.80",
      "total_line_items_price": "398.00",
      "total_price": "408.99",
      "total_tax": "21.49",
      "total_weight": 400,
      "currency": "USD",
      "completed_at": null,
      "closed_at": null,
      "source_identifier": null,
      "source_url": null,
      "line_items": [
        {
          "applied_discounts": [
          ],
          "key": "188cbe7b922e36a1",
          "compare_at_price": null,
          "destination_location_id": null,
          "fulfillment_service": "manual",
          "gift_card": false,
          "grams": 200,
          "line_price": "199.00",
          "origin_location_id": null,
          "price": "199.00",
          "product_id": 632910392,
          "properties": null,
          "quantity": 1,
          "requires_shipping": true,
          "sku": "IPOD2008RED",
          "tax_lines": [
          ],
          "taxable": true,
          "title": "IPod Nano - 8GB",
          "variant_id": 49148385,
          "variant_title": "Red",
          "vendor": "Apple"
        },
        {
          "applied_discounts": [
          ],
          "key": "6d9cb222e4fc2010",
          "compare_at_price": null,
          "destination_location_id": null,
          "fulfillment_service": "manual",
          "gift_card": false,
          "grams": 200,
          "line_price": "199.00",
          "origin_location_id": null,
          "price": "199.00",
          "product_id": 632910392,
          "properties": null,
          "quantity": 1,
          "requires_shipping": true,
          "sku": "IPOD2008PINK",
          "tax_lines": [
          ],
          "taxable": true,
          "title": "IPod Nano - 8GB",
          "variant_id": 808950810,
          "variant_title": "Pink",
          "vendor": "Apple"
        }
      ],
      "name": "#446514532",
      "source": null,
      "discount_codes": [
      ],
      "abandoned_checkout_url": "https:\/\/checkout.local\/690933842\/checkouts\/7yjf4v2we7gamku6a6h7tvm8h3mmvs4x\/recover",
      "tax_lines": [
        {
          "title": "State Tax",
          "price": "21.49",
          "rate": 0.06
        }
      ],
      "source_name": "web",
      "billing_address": {
        "first_name": "Bob",
        "address1": "Chestnut Street 92",
        "phone": "555-625-1199",
        "city": "Louisville",
        "zip": "40202",
        "province": "Kentucky",
        "country": "United States",
        "last_name": "Norman",
        "address2": "",
        "company": null,
        "latitude": 45.41634,
        "longitude": -75.6868,
        "name": "Bob Norman",
        "country_code": "US",
        "province_code": "KY"
      },
      "shipping_address": {
        "first_name": "Bob",
        "address1": "Chestnut Street 92",
        "phone": "555-625-1199",
        "city": "Louisville",
        "zip": "40202",
        "province": "Kentucky",
        "country": "United States",
        "last_name": "Norman",
        "address2": "",
        "company": null,
        "latitude": 45.41634,
        "longitude": -75.6868,
        "name": "Bob Norman",
        "country_code": "US",
        "province_code": "KY"
      },
      "customer": {
        "id": 207119551,
        "email": "bob.norman@hostmail.com",
        "accepts_marketing": false,
        "created_at": "2016-11-09T13:52:05-05:00",
        "updated_at": "2016-11-09T13:52:05-05:00",
        "first_name": "Bob",
        "last_name": "Norman",
        "orders_count": 1,
        "state": "disabled",
        "total_spent": "41.94",
        "last_order_id": 450789469,
        "note": null,
        "verified_email": true,
        "multipass_identifier": null,
        "tax_exempt": false,
        "tags": "",
        "last_order_name": "#1001",
        "default_address": {
          "id": 207119551,
          "first_name": null,
          "last_name": null,
          "company": null,
          "address1": "Chestnut Street 92",
          "address2": "",
          "city": "Louisville",
          "province": "Kentucky",
          "country": "United States",
          "zip": "40202",
          "phone": "555-625-1199",
          "name": "",
          "province_code": "KY",
          "country_code": "US",
          "country_name": "United States",
          "default": true
        }
      }
    },
    {
      "id": 450789469,
      "token": "2a1ace52255252df566af0faaedfbfa7",
      "cart_token": "68778783ad298f1c80c3bafcddeea02f",
      "email": "bob.norman@hostmail.com",
      "gateway": null,
      "buyer_accepts_marketing": false,
      "created_at": "2012-10-12T07:05:27-04:00",
      "updated_at": "2012-10-12T07:05:27-04:00",
      "landing_site": null,
      "note": null,
      "note_attributes": [
        {
          "name": "custom engraving",
          "value": "Happy Birthday"
        },
        {
          "name": "colour",
          "value": "green"
        }
      ],
      "referring_site": null,
      "shipping_lines": [
        {
          "title": "Free Shipping",
          "price": "0.00",
          "code": "Free Shipping",
          "source": "shopify",
          "id": "5da41c1738454765"
        }
      ],
      "subtotal_price": "398.00",
      "taxes_included": false,
      "total_discounts": "39.80",
      "total_line_items_price": "398.00",
      "total_price": "379.69",
      "total_tax": "21.49",
      "total_weight": 400,
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