Lokal afhentning af onlineordrer
You can set up the option for customers to pick up their online orders at your retail store, curbside, or any location that you choose.
To do this, enable the local pickup option for each location where customers can go to get their orders.
The shipping rate for local pickup is set to Free and can't be changed.
Each pickup order requires you or a staff member to verify that each item is in stock. After you verify each item, you can send a notification to the customer that the order is ready. You can also print a pickup slip to attach to the order.
When a customer comes to get their order, you need to change the order status within Shopify from unfulfilled to fulfilled. This signals to you and your staff that the order has been picked up and no further action is required.
You can add pickup delivery instructions by managing the preferences for your pickup locations. For example, you can use pickup to offer curb-side pickup. After a customer places an order online and arrives at your store, you can have them call you and then you can bring their order out to them.
Eligibility
To use the local pickup option, your store needs to meet the following requirements:
- have 20 or fewer locations
- have multiple location inventory enabled
- have multi-origin shipping enabled
- have custom checkout disabled (Shopify Plus only)
If you have questions about the eligibility requirements, then contact Shopify Support.
Checkout experience
After you enable the local pickup option, your customers have Ship and Pick up tabs in the Delivery section of your checkout. On the Pick up tab, they can choose the location where they want to pick up their order.
Customers see the Pick up tab only if they meet the following requirements:
- All the products in the cart are eligible for pickup.
- All the products are available in inventory at a pickup location.
-
The customer doesn't choose an unsupported accelerated checkout method. If they choose one of the following in the first step of the checkout then the pickup option is not available to them.
- Apple Pay
- Google Pay
- Amazon Pay
- PayPal
Shop Pay is a supported accelerated checkout method pickup option. If a customer uses Shop Pay they will have the pickup option.
A customer can't choose to have some items shipped and some items picked up on the same order. Instead, the customer should place two separate orders.
Before setting up local pickup
You need to complete the following before you can offer local pickup:
- Verify that the fulfillment priority order for your online orders is set up to meet your business needs.
- Stock inventory at each pickup location.
- Disable any pickup apps.
- Ensure that each person who is preparing items for pickup or marking orders as picked up has access to your Shopify admin.
- Update any location names so that customers can understand where to go to pickup their order.
-
Let each pickup location fulfill online orders.
This also means that non-pickup online orders can take inventory from your pickup or retail locations. Make sure that you review your fulfillment priority and modify it if necessary.
Set up the local pickup option
During initial set up, the preferences that you set apply to all pickup locations. After setup, you can adjust the following settings for each location:
- whether the location offers local pickup
- any pickup instructions or information, such as your store hours
- the expected time when the order will be ready for pickup
The location's pickup details are displayed to customers during checkout
From your Shopify admin, go to Settings > Shipping and delivery.
Under Local pickup, click Set up local pickup.
Select the locations that will offer local pickup. You must have already set up a location before you can select it.
Click Next.
Change the settings to meet your needs.
Click Enable local pickup.
From the Shopify app, go to Store > Settings > Shipping and delivery .
Under Local pickup, tap Set up local pickup.
Select the locations that will offer local pickup. You must have already set up a location before you can select it.
Tap Next.
Change the settings to meet your needs.
Tap Enable local pickup.
From the Shopify app, go to Store > Settings > Shipping and delivery .
Under Local pickup, tap Set up local pickup.
Select the locations that will offer local pickup. You must have already set up a location before you can select it.
Tap Next.
Change the settings to meet your needs.
Tap Enable local pickup.
Manage preferences for a local pickup location
You can manage the settings for each local pickup location. These settings let you choose which locations offer local pickup. You can also specify any pickup instructions or information, store hours, a reminder to the customer to bring a copy of their order confirmation, or the expected time when the order will be ready for pickup. The instructions are shown to your customer at checkout.
From your Shopify admin, go to Settings > Shipping and delivery .
Under Local pickup, click Manage for the location that you want to edit.
Update the settings.
Click Save.
From the Shopify app, go to Store > Settings > Shipping and delivery .
Under Local pickup, tap Manage for the location that you want to edit.
Update the settings.
Tap Save.
From the Shopify app, go to Store > Settings > Shipping and delivery .
Under Local pickup, tap Manage for the location that you want to edit.
Update the settings.
Tap Save.
Customize email notifications
Customers who choose to pickup their order receive the following notifications:
Order confirmation
Order ready for pickup
Order picked up
As part of setting up pickup, you can customize the emails that customers receive.
For the Order confirmation email template, you can add content related to pickup by wrapping it in the following Liquid variable:
{% if order.pickup_in_store? %}
If you need to reset a template to its default, then click Revert to default below the template editor.
From your Shopify admin, go to Settings > Notifications.
Click the name of the notification that you want to change.
Edit the Email subject field and the body of the email.
Click Save.
From the Shopify app, go to Store > Settings > Notifications.
Tap the name of the notification that you want to change.
Edit the Email subject field and the body of the email.
Tap Save.
From the Shopify app, go to Store > Settings > Notifications.
Tap the name of the notification that you want to change.
Edit the Email subject field and the body of the email.
Tap Save.
Prepare an order for pickup
After a customer selects to pickup their order and completed their purchase, you or a member of your staff need to set aside the order items and notify the customer that their order is ready for pickup.
Under Orders, click the order that you want to fulfill.
Click Prepare for pickup.
Set aside all the items for the customer.
Click Send notification to let the customer know that their order is ready to be picked up.
Under Orders, tap the order that you want to fulfill.
Tap Prepare for pickup.
Set aside all the items for the customer.
Tap Send notification to let the customer know that their order is ready to be picked up.
Under Orders, tap the order that you want to fulfill.
Tap Prepare for pickup.
Set aside all the items for the customer.
Tap Send notification to let the customer know that their order is ready to be picked up.
You can see the orders that need to be fulfilled under Orders. They have the labels Unfulfilled and Pickup.
Under Orders, tap the order that you want to fulfill.
Tap Prepare for pickup.
Set aside all the items for the customer.
Optional: Print a pickup slip and keep it with the order.
Tap Continue.
Tap Send notification to let the customer know that their order is ready to be picked up.
Mark an order as picked up
When a customer is picking up their order, you should change its status to Picked up.
It's also a good practice to confirm a customer's name and order number when the customer comes to pick up their order.
From your Shopify admin, go to Orders.
Click the order that you want to mark as picked up.
Click Mark as picked up.
Under Orders, tap the order that you want to mark as picked up.
Tap Mark as picked up.
Under Orders, tap the order that you want to mark as picked up.
Tap Mark as picked up.
Under Orders, tap the order that you want to mark as picked up.
Tap Mark as picked up.