Sunsetting your app

If you are an app developer and you want to sunset an app, Shopify recommends the following procedures and best practices.

Sunsetting procedure

To sunset an app, the following steps are required:

  1. Contact us to have your app removed from the App Store. This will make sure no additional users sign up for your app during the sunsetting period.
  2. After your app has been unpublished, remove it from your servers. Instead of deleting your app from your parter Dashboard, it is best practice to simply stop hosting the app on your servers.

Sunsetting best practices

When removing an app you no longer want to support, it's important to remember that a lot of grief can come to users who rely on the app. It's best to implement the following timeline as a courtesy to your users.

Two weeks before sunset

Make users aware that your app will be sunset. Two weeks before official removal you can:

  • Send out an email release to your users explaining the event
  • Post a notice in your app’s dashboard, notifying users that the app will be removed on the sunset date.

One week before sunset

  • Offer support to any users who need it during this period.
  • Look into potential app replacement solutions for your users.

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