ShopifyPaymentsDisputeReason

The reason for the dispute provided by the cardholder's bank.

Show definition

# The reason for the dispute provided by the cardholder's bank.
enum ShopifyPaymentsDisputeReason {
  # The customer's bank cannot process the charge.
  BANK_CANNOT_PROCESS

# The customer claims that the purchased product was returned or the transaction # was otherwise canceled, but you have not yet provided a refund or credit. CREDIT_NOT_PROCESSED

# The customer initiated the dispute, so you should contact the customer for # additional details to find out why the payment was disputed. CUSTOMER_INITIATED

# The customer's bank cannot proceed with the debit since it has not been authorized. DEBIT_NOT_AUTHORIZED

# The customer claims they were charged multiple times for the same product or service. DUPLICATE

# The cardholder claims that they didn’t authorize the payment. FRAUDULENT

# The dispute is uncategorized, so you should contact the customer for # additional details to find out why the payment was disputed. GENERAL

# The customer account associated with the purchase is incorrect. INCORRECT_ACCOUNT_DETAILS

# The customer's bank account has insufficient funds. INSUFFICIENT_FUNDS

# The customer claims they did not receive the products or services purchased. PRODUCT_NOT_RECEIVED

# The product or service was received but was defective, damaged, or not as described. PRODUCT_UNACCEPTABLE

# The customer claims that you continued to charge them after a subscription was canceled. SUBSCRIPTION_CANCELLED

# The customer doesn’t recognize the payment appearing on their card statement. UNRECOGNIZED }

Values

UNRECOGNIZED

The customer doesn’t recognize the payment appearing on their card statement.

CREDIT_NOT_PROCESSED

The customer claims that the purchased product was returned or the transaction was otherwise canceled, but you have not yet provided a refund or credit.

CUSTOMER_INITIATED

The customer initiated the dispute, so you should contact the customer for additional details to find out why the payment was disputed.

DEBIT_NOT_AUTHORIZED

The customer's bank cannot proceed with the debit since it has not been authorized.

DUPLICATE

The customer claims they were charged multiple times for the same product or service.

FRAUDULENT

The cardholder claims that they didn’t authorize the payment.

GENERAL

The dispute is uncategorized, so you should contact the customer for additional details to find out why the payment was disputed.

INCORRECT_ACCOUNT_DETAILS

The customer account associated with the purchase is incorrect.

INSUFFICIENT_FUNDS

The customer's bank account has insufficient funds.

PRODUCT_NOT_RECEIVED

The customer claims they did not receive the products or services purchased.

PRODUCT_UNACCEPTABLE

The product or service was received but was defective, damaged, or not as described.

SUBSCRIPTION_CANCELLED

The customer claims that you continued to charge them after a subscription was canceled.

BANK_CANNOT_PROCESS

The customer's bank cannot process the charge.

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