Managing reviews using Product Reviews

You can manage, delete, and reply to the product reviews that you receive directly from your Shopify admin.

Disable automatic publishing for product reviews

By default, new product reviews are automatically published to your online store after they are verified by a spam filter.

If you want more control over which reviews appear on your store, then you can choose to manually publish reviews instead. If you disable the auto-publish setting, then new reviews will be shown as Unpublished and won't appear on your store until you choose to publish them.

To disable the auto-publish setting for product reviews:

  1. From your Shopify admin, go to Apps > Product Reviews.

  2. Click Settings.

  3. In the Auto-publish section, click Disabled.

  4. Click Save.

Publish an unpublished review

If you disable automatic publishing for product reviews, then you need to publish them manually before they appear on your store.

To publish a product review:

  1. From your Shopify admin, go to Apps > Product Reviews.

  2. Click Unpublished.

  3. Click the review that you want to publish.

  4. Click Publish.

Unpublish a review

In some cases you'll need to remove a review from your online store but not permanently delete it. You can do this by unpublishing it.

To unpublish a product review:

  1. From your Shopify admin, go to Apps > Product Reviews.

  2. Click Published.

  3. Click the review that you want to unpublish.

  4. Click Unpublish.

Delete a review

To delete a product review:

  1. From your Shopify admin, go to Apps > Product Reviews.

  2. On the Reviews page, click the review that you want to delete.

  3. Click Delete.

Flag a review as inappropriate

Sometimes, product reviews will appear that are offensive or that look like spam. To flag a review as inappropriate, click Report as inappropriate from the online store view:

These reviews will now appear in the Flagged tab of the Product Reviews app in your Shopify admin. From there, you can either unpublish any flagged reviews or remove the flag.

Dismiss a flag on a review

Reviews marked as Flagged have been reported by someone on your website as being inappropriate. These reviews should be checked for inappropriate content and either deleted or unflagged.

To dismiss a flagged product review:

  1. From your Shopify admin, go to Apps > Product Reviews.

  2. Click Flagged.

  3. Click the review that has the flag that you want to dismiss.

  4. On the review page, click Dismiss flag.

Bulk actions

You can publish, unpublish, unflag, or delete reviews in bulk using the Bulk actions menu.

To perform a bulk action on your product reviews:

  1. From your Shopify admin, go to Apps > Product Reviews.

  2. Use the checkboxes to select the reviews you want to change.

  3. From the Bulk actions menu, select the action that you want to perform:

Search reviews

You can search for keywords in the titles of your product reviews by using the search bar.

To search your product reviews:

  1. From your Shopify admin, go to Apps > Product Reviews.

  2. Enter your search term in the search bar. To be found, the text must be in the title of a review.

  3. Press Enter (or return on Mac).

Sort reviews

You can sort product reviews based on their Rating, Date, or Status.

To sort your product reviews:

  1. From your Shopify admin, go to Apps > Product Reviews.

  2. Click the title of the Rating, Date, or Status column:

Reply to reviews

Product Reviews allows you to publicly reply to a review. Your reply will appear alongside the review on your website. This is very useful for responding to critical or negative reviews in a transparent way.

To reply to a product review:

  1. From your Shopify admin, go to Apps > Product Reviews.

  2. Click the review that you want to reply to.

  3. On the review page, enter your reply in the Reply to review field.

  4. When you're done, click Post reply.

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