Getting help with third-party apps
Most Shopify apps are built by third-party developers, not by Shopify. If you need help with an app or sales channel that was built by a third-party developer, then contact the developer directly.
Apps installed from the Shopify App Store
If you need help with an app that you downloaded from the Shopify App Store, then you can request support in either of the following ways:
- from the app's developer from the Apps section of the Shopify admin
- from the app's listing page on the Shopify App Store
Steps:
From your Shopify admin, click Settings > Apps and sales channels.
Next to the name of the app that you need help with, click Get support.
Enter the details of your issue.
Click Send message.
From the Shopify app, tap Store, and then tap Apps.
Next to the name of the app that you need help with, tap the
...button, then tap Get support.Enter the details of your issue.
Tap Send message.
From the Shopify app, tap Store, and then tap Apps.
Next to the name of the app that you need help with, tap the
⋮button, then tap Get support.Enter the details of your issue.
Tap Send message.
Your message is sent directly to the app developer. Shopify contacts you after three days to check if the app developer has helped to resolve your issue. If they haven't, then Shopify contacts them again on your behalf.
You can also contact the app developer from the Support section of the app's listing page in the Shopify App Store. If you've logged in to the Shopify App Store, then you can click the Get support button. This lets you send the developer a message directly. If you're not logged in, then you can use the contact information in the Support section to contact the developer.
Apps installed from a developer's website
If you need help with an app that you downloaded directly from a developer's website, then you can find the developer's contact information on the website where you installed the app. Shopify doesn't provide support for apps that you downloaded directly from a developer's website.