Adding store policies

You can add or generate the following policies for your Shopify store:

  • Return policy
  • Privacy policy
  • Terms of service
  • Shipping policy
  • Legal notice
  • Subscription policy

Add or generate store policies in English

You can add or generate policies for your store. You can use HTML in the content of your store policies.

If you are using an app to offer product subscriptions in your store, then a generated template is displayed to your customers when the Purchase options cancellation policy in the Settings is blank. This policy is linked with the text Subscription policy in the checkout.

Although Shopify can generate templates, you're responsible for following your published policies. Review your policies carefully before adding them.

Steps:

  1. From your Shopify admin, go to Settings > Policies.
  2. In the Written policies section, click a policy that you want to add or generate.
  3. Enter your store policy, or click Insert template to generate the default template. Use the rich text editor to add style and formatting to your policy, and to add links and images.
  4. Review your policy and make any changes.
  5. Click Save to publish your policy.

After you add your store policies, they're automatically linked in the footer of your checkout pages. Customers might need to view your policies before they check out, so it's a good idea to link those pages in your store navigation.

Generating policies in French, Italian, or Spanish

You can also generate policies in French, Italian, or Spanish.

Policies in French language:

Policies in Italian language:

Policies in Spanish language:

Add custom pages to display legal information

You can create webpages in your Shopify admin. Webpages are useful for publishing information that rarely changes or that customers reference often, like a "About us" page or a "Contact us" page.

Learn how to add pages to your online store, and link those pages in your store navigation.

Remove your shipping policy from product pages

If you use a free theme from Shopify that was downloaded after November 2018 and you've added your shipping policies, then the product pages on your online store include a link to your shipping policies. This is to communicate any additional costs associated with the product, or shipping conditions.

You can remove this link by editing your theme's language.

Steps:

  1. Go to Online Store > Themes.
  2. Beside your current theme, click the ... button > Edit default theme content.
  3. In the search box, type shipping policy html.
  4. In the Shipping policy html box, replace the contents with a single space.
  5. Click Save.

Add policies to your store menus

By default, links to your policies are listed in your checkout footer. A link to your return policy is also listed on your order review page. A link to your shipping policy is listed on your product pages and your cart.

You can update your menus to include these policies.

Steps:

  1. Go to Online Store > Navigation.
  2. Click the name of the menu where you want to add the policy.
  3. Add the policies that you want to the menu:
    1. Click Add menu item.
    2. Enter a name for the policy’s menu item, and then search for your policy.
    3. Click Add.
  4. Click Save menu.

You can add direct links to your policies by adding the following to the end of your store’s domain name:

  • Return policy: /policies/refund-policy
  • Privacy policy: /policies/privacy-policy
  • Terms of service: /policies/terms-of-service
  • Shipping policy: /policies/shipping-policy
  • Subscription policy: /policies/subscription-policy

For example, if your domain name was johns-apparel.myshopify.com, then a direct link to your shipping policy would be johns-apparel.myshopify.com/policies/shipping-policy.

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