Adding store policies

You can add or generate the following policies for your Shopify store:

  • Refund policy
  • Privacy policy
  • Terms-of-service
  • Shipping policy

You can use HTML in the content of your store policies.

After you add your policies, they are linked in the footer of your checkout pages. You can also add your policies to menus in your online store.

Although Shopify can generate templates, you're responsible for following your published policies. Review your policies carefully before adding them.

Add or generate store policies

  1. From your Shopify admin, go to Settings > Legal.

  2. Enter your store policies, or click Create from template to enter the default template. Use the rich text editor to add style and formatting to your policies, and to add links and images.

    The rich text editor consists of a multi-line text box with buttons above it for formatting the text, and for adding links and images.

  3. Review your policies and make any changes.

  4. Click Save to add your policies.

When you add your store policies, they are automatically linked in the footer of your checkout pages. Customers might need to see your policies before they check out, so it's a good idea to link those pages in your store navigation.

You can create webpages in your Shopify admin. Webpages are useful for publishing information that rarely changes or that customers reference often, like an "About us" page or a "Contact us" page.

Learn how to add pages to your online store, and link those pages in your store navigation.

Remove your shipping policy from product pages

If you use a free theme from Shopify that was downloaded after November 2018 and you've added your shipping policies, then the product pages on your online store include a link to your shipping policies. This is to communicate any additional costs associated with the product, or shipping conditions.

You can remove this link by editing your theme's language.

Steps:

  1. Go to Online store > Themes.

  2. Beside your current theme, click Actions > Edit languages.

  3. In the search box, type shipping policy html.

  4. In the Shipping policy html box, replace the contents with a single space.

  5. Click Save.

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