Paying Shopify Experts

After you've hired a Shopify Expert, they can send you invoices for the work to be done or the work that they've completed. You can pay these invoices directly through your Shopify admin.

An invoice from an Expert looks like this:

Invoice email

When you click View invoice, you will see the invoice details:

Invoice details

Invoices for work from Experts appear separately on the Billing page in your Shopify admin. They are not included in your store's billing thresholds. If you have any questions about the items that are included in an invoice that you've received from a Shopify Expert, then contact the Expert directly to learn more.

Expert invoices FAQ

You should be able to find it in your email containing the words: "RE: Invoice #". You can also contact Shopify Support for help with finding the invoice.

I received an invoice from someone I don't recognize. What do I do?

You should refuse the invoice and then contact Shopify Support to report that you received an unsolicited invoice. This informs Shopify of any potentially malicious action by the Expert.

I want to file for a refund because the Expert didn't complete the required work. What should I do?

You can contact Shopify Support for help with resolving the issue.

I have received an invoice that is too large for my credit card. What should I do?

Shopify currently supports only credit cards as the method of payment. You should refuse the invoice and let the Expert know that the payment was too large for your credit card. To continue working on the project, the Expert can send multiple invoices in smaller amounts that match different pieces of work.

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