Setting up and managing customer accounts

You can set up customer accounts to give customers access to a passwordless login. Depending on your Shopify plan, customer accounts also integrate with B2B wholesale and saved payment methods.

Considerations when upgrading to customer accounts

Before upgrading from legacy customer accounts to customer accounts, review the following considerations:

• Apps or liquid customizations added to your theme’s customer account pages won't carry over to the new version of customer accounts.
• All links to legacy customer accounts will redirect to customer accounts.
• Customer accounts aren't compatible with International.
• Customer accounts aren't compatible with pixels.
• Workflow triggers or automations based on legacy customer accounts aren't supported in customer accounts.
• App support is in developer preview, and will soon be available for merchant use.

You can switch back to legacy customer accounts at any time to restore your previous experience.

Set up customer accounts

Set up customer accounts

If you're upgrading from legacy customer accounts to customer accounts, then before you get started, review the considerations of upgrading to customer accounts.

Steps:

1. From your Shopify admin, go to Settings > Customer accounts.

2. To display the login link on your store, in the Login links section, turn on the Show login links toggle button.

3. In the Choose which version of customer accounts to link to section, select Customer accounts.

4. Click Switch to customer accounts.

Note

Logging in to customer accounts is optional, but after you set up customer accounts, you can configure your customer contact method settings to require all customers to log in before checkout.

Activate saved payment methods

Plan requirement

Saved payment methods are available only to stores that use Shopify's enterprise offering, including commerce components, and have customer accounts set up. Saved payment methods are available only to stores that use Shopify's enterprise offering, including commerce components, and have customer accounts set up.

With saved payment methods, your customer can save their credit card information to their account with your store. This makes their future checkouts faster and easier, and encourages repeat purchases. After a customer creates an account, they can add other credit cards, edit credit card information, or delete cards.

Saved payment methods are compatible with Shop Pay. You can have both features turned on at the same time. At checkout, your customers can choose their preferred method.

Saved payment methods are turned off by default. You can activate saved payment methods from your Shopify admin.

Steps:

1. From your Shopify admin, go to Settings > Customer accounts.

2. In the Customer accounts section, turn on the Saved payment methods toggle button.

Deactivating a customer account

With customer accounts, you can’t deactivate an individual account. You can delete a customer profile, but if your customer logs in again with that email, then a customer profile is created. With customer accounts, you can’t deactivate an individual account. You can delete a customer profile, but if your customer logs in again with that email, then a customer profile is created.

Add a customer to a B2B company

To give a customer access to the B2B buying experience in their account, add their customer profile to a company.

Branding and customization

You can customize the branding for your customer account pages by editing your checkout style. Your checkout style automatically applies to customer account pages.

The following checkout branding settings don't apply to the customer accounts pages:

• Logo position
• Logo alignment
• Logo max width
• Checkout header background image
• Background 1

To customize your default domain, you can connect a third-party domain to Shopify for your customer accounts page.

Hide customer accounts

If you no longer want customers to access customer accounts from your online store or checkout, then you can hide links to customer accounts.

Steps:

1. From your Shopify admin, go to Settings > Customer accounts.

2. In the Login links section, toggle off Show login links.

3. Click Save.