Importing contacts from Mailchimp using the Store Importer app

This page explains how to use the Store Importer app to import your contacts from Mailchimp into Shopify.

Export contacts from Mailchimp

Before you can import your contact lists into Shopify, you need to export your contact lists from Mailchimp. Locate the customer group that you want to export from Mailchimp, and then select and organize the fields that you want to export.

How the Store Importer app works

The Store Importer app checks for matching email addresses or phone numbers in Shopify's customer list.

  • If there's no match, then a new customer record is created.

  • If there's a matching email address:

    • Email Marketing is set to true if the contact is subscribed to email marketing in Mailchimp, or false if the contact has unsubscribed from email marketing. If a customer already exists in your Shopify store and they have chosen to opt in or out of emails from you, then the Store Importer app will compare the dates of their decisions in both profiles and choose the most recent preference.
    • All blank fields are imported as shown in the table below.
    • All other fields are imported unchanged.
  • If there's a matching phone number, but a different email address, then the customer record in Shopify remains unchanged.

Customer lists in languages other than English are not supported. Verify that the fields you want to import match the examples in the table.

The following table shows which fields from a Mailchimp contact are imported into a Shopify customer record:

Comparison of Shopify and Mailchimp customer records for importing
Fields in Shopify Fields in Mailchimp Additional details
Last name Last name
Phone number Phone Number, if properly formatted. If the phone number is not properly formatted, then it is added as a Customer Note.
Email marketing Subscribed or Unsubscribed Email marketing is to true for subscribed contacts, and set to false for unsubscribed contacts.
Country Country, specified in customer's address
Address Address, if it's a US address and is properly formatted. If it's not a US address, or is not correctly formatted, then it's added as a Customer Note.
Customer Note NOTES, OPTIN_TIME, TIMEZONE, Birthday, Website, Address, and Phone Number (if invalid) Values from these fields are added as notes in Customer Note.

Import contacts in to Shopify

When you export your lists from Mailchimp, a ZIP file is downloaded to your computer.

Steps:

  1. From your Shopify admin, click Apps > Import store.

  2. On the Import your data into Shopify page, select Mailchimp from the drop-down menu.

  3. Click Add file, and then select the Mailchimp ZIP export file from your computer.

  4. Click Import.

When the import is finished, the details appear on the summary page. If any the customer contact information was changed during the import, then in the CUSTOMERS TO REVIEW section of the import summary, click View customers to edit the contact information.

Delete an import to shopify

If you want to delete an imported customer list, then you have 30-days to do so. Deleting an imported customer list removes only the customers added in that specific importing session and does not affect any pre-existing customers.

Steps:

  1. From your Shopify admin, click Apps > Import store.

  2. On the Import your data into Shopify page, select Mailchimp from the drop-down menu.

  3. Click Delete import under the summary of the import you want to remove.

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