Editing your contact information for your Shopify-managed domain

If you have a Shopify-managed domain, then you can access and edit your contact information from the Domains section in your Shopify admin. You might need to edit your contact information for the following reasons:

• to change the email address where you receive notifications about your domain subscription
• to update the phone number, mailing address, or store name that's associated with your domain
• to change your WHOIS privacy settings for your domain

By default, the Shopify store owner's email address and information are used for the purchase and renewal of domains. Make sure that your email address is up to date so that you receive notifications about your domain subscription.

Considerations before you edit your contact information

Before you edit the contact information for your Shopify-managed domain, review the following considerations:

• If you want to transfer a Shopify-managed domain to another domain provider, then you need to wait 60 days after making changes to your contact information before you can transfer your domain. For more information, refer to the Internet Corporation for Assigned Names and Numbers (ICANN).
• Due to local regulations, some domains with TLDs such as .at or .fr might require you to submit a form to confirm any changes to your owner information.

Edit your contact information

Note

When editing your contact phone number, use the format +XX.YYYYYYYY, where XX is the country code and YYYYYYYY is the phone number. For more examples, refer to OpenSRS's Fax and Phone Number Requirements.

Steps:

Desktop

1. From your Shopify admin, go to Settings > Domains.

2. Click the domain name that you want to edit information for.

3. Click Domain settings > Edit contact information.

4. Edit the details for your contact information.

5. Optional: If your domain offers WHOIS privacy, then select either Make my information private or Make my information public.

6. Click Save.

7. Check the email account that's associated with your domain for a confirmation email. The email message varies, but you might need to do one of the following:

   • Click a link and follow the instructions that are provided to accept your contact information changes.
   • Fill out a form and submit it to Shopify Support to update your contact information.

Make sure that you follow any additional instructions in the confirmation email. If you don't confirm your changes or submit a required form, then your request to edit your contact information might not be processed.

Shopify app

1. From the Shopify app, tap > Settings.

2. Tap Domains.

3. Tap the domain name that you want to edit information for.

4. Tap … > Edit contact information.

5. Edit the details for your contact information.

6. Optional: If your domain offers WHOIS privacy, then select either Make my information private or Make my information public.

7. Tap Save.

8. Check the email account that's associated with your domain for a confirmation email. The email message varies, but you might need to do one of the following:

   • Tap a link and follow the instructions that are provided to accept your contact information changes.
   • Fill out a form and submit it to Shopify Support to update your contact information.

Make sure that you follow any additional instructions in the confirmation email. If you don't confirm your changes or submit a required form, then your request to edit your contact information might not be processed.

Change contact information for .at and .fr domains

Due to Austrian and French regulations, WHOIS contact information for .at and .fr domains cannot be updated from your Shopify admin. If you want to change the contact information on a .at or .fr domain, then you and the domain's new owner need to complete a corresponding compliance form, and submit it to Shopify Support for processing. The form must be completed in full and the domain's current contact information must exactly match to prevent any delays in the process. You can find your domain contact information in your Shopify admin by following the steps to edit your domain contact information.

Caution

Management of contact information for .at and .fr domains bought through Shopify is assisted by Shopify Support. Don't submit corresponding compliance forms to other domain providers such as OpenSRS, nic.at, AFNIC, or ICANN. These third parties can't provide you direct support with the everyday management of your domain.

Changing the contact information on a .at or .fr domain is a modification to the ownership of that domain. This is different from transferring a domain to another store or domain provider. It's not always required to change contact information if you're transferring a .at or .fr domain.

Change the domain holder for your .at domain

To change the holder of a .at domain, you and the new domain holder need to complete a Change of Holder form. The following table shows you how the contact information is displayed in the Shopify admin, corresponding with the fields you'll complete in the form.

How domain holder fields in the Change of Holder form correspond to Contact information fields in the Shopify admin.

Domain holder field on the Change of Holder form	Contact information field in the Shopify admin
Name	First name Last name/Store name
Street	Street and house number
Post Code	Postal code
City	City
State	Country/region
Tel. No	Phone
Fax No	Fax number
E-Mail	Email

Steps:

1. Open the Change of Holder form.
2. In the Domain(s) section, enter the .at root domain you want to edit contact information for. If you have multiple domains you want to edit contact information for, then you need to complete a separate form for each domain.
3. In the Personal Data of the former Domain Holder section, enter the current contact information for the domain.
   • If your domain's contact information has a Store name, then check the box next to organisation. Only check the box next to private person if you have previously changed the domain's holder type with Shopify Support's assistance.
   • If the domain's ownership is registered to a company with a stamp, then stamp the Company chop box.
4. In the former domain holder signature section, read the agreement, and enter your signature details.
   • In the Name of the signing person (block capitals) field, enter your name in capital letters.
   • In the City, date field, enter the name of the city you're currently in, and then the day, month, and year for when you're signing the form. Separate the city and date with a ,.
   • In the Signature of the Domain Holder or a person authorised to sign for the company field, add your handwritten signature.
5. In the Personal Data of the new Domain Holder section, have the new domain holder enter their contact information.
   • If the new domain holder is an organisation with a stamp, then they must stamp the Company chop box.
   • The new domain holder must check the YES box next to ISP stays the same since the purpose of the form is to edit the contact information, and not to transfer the domain to another provider.
6. In the new domain holder signature section, the new domain holder must read the agreement, and enter their signature details.
   • In the Name of the signing person (block capitals) field, they must enter their name in capital letters.
   • In the City, date field, they must enter the name of the city they're currently in, and then the day, month, and year for when they're signing the form. They must separate the city and date with a ,.
   • In the Signature of the Domain Holder or a person authorised to sign for the company field, they must add their handwritten signature.
7. Save your completed form in an unmodifiable .pdf or .jpg format.
8. Contact Shopify Support to make your request to change the domain's contact information, and share a copy of your completed form. Shopify Support will review the form to ensure it matches the domain's current ownership, has been properly completed, is in an accepted file format, and cannot be edited.
   • If the form doesn't meet the requirements, then you'll be asked to make the appropriate corrections before re-submitting your request.
   • If the form does meet the requirements, then Shopify Support will begin to process your request, and follow up to notify you when the contact information has been updated.

Change the owner of your .fr domain

To change the owner of a .fr domain, you and the new owner will need to complete an Owner Change form. The following table shows you how the contact information is displayed in the Shopify admin, corresponding with the fields you'll complete in the form.

How Owner Details fields in the Owner Change form correspond to Contact information fields in the Shopify admin.

Owner Details field on the Owner Change form	Contact information field in the Shopify admin
Organization	Store name
First Name	First name
Last Name	Last name
Phone #	Phone
Fax #	Fax number
Email Address	Email
Street	Address
City	City
State	Since there is no State field in the Shopify admin, enter N/A on this field of the form.
Postal/ZIP	Postal code
Country	Country/region

Steps:

1. Open the Owner Change form.
2. In the Domain(s) – one per line section, enter the .fr root domain(s) you want to edit contact information for. Only enter domains with identical contact information, and make sure they're separately entered on each line. If you want to edit contact information for multiple .fr domains with different contact information, then you need to complete a separate form for each domain.
3. In the Current Owner Details section, enter the current contact information for the domain.
   • If your domain's contact information has a Store name, then check the box next to Organization. Only check the box next to Private Person if you have previously changed the domain's Owner Type with Shopify Support's assistance.
   • If the domain's ownership is registered to a company with a stamp, then stamp the Company Stamp box.
4. In the Signature Of current domain holder section, read the agreement, and enter your handwritten signature, as well as the date of your signing in the Date field.
5. In the New Owner Details section, have the new owner enter their contact information.
   • If the new owner is an Organization with a stamp, then they must stamp the Company Stamp box.
6. In the Signature Of new domain holder section, the new owner must read the agreement, and enter their handwritten signature, as well as the date of their signing in the Date field.
7. Save your completed form in an unmodifiable .pdf or .jpg format.
8. Contact Shopify Support to make your request to change the domain's contact information, and share a copy of your completed form. Shopify Support will review the form to ensure it matches the domain's current ownership, has been properly completed, is in an accepted file format, and cannot be edited.
   • If the form doesn't meet the requirements, then you'll be asked to make the appropriate corrections before re-submitting your request.
   • If the form does meet the requirements, then Shopify Support will begin to process your request, and follow up to notify you when the contact information has been updated.
9. After the contact information has been edited, both the current and new owners will receive approval emails from Shopify's domain management partner. Both parties must follow the instructions in those emails within 15 days, or the request will be cancelled.