Troubleshooting

If you need help with your domain, then check if your question is answered in the FAQ below. If your question isn't answered on this page, and if you bought your domain through Shopify, then you can contact Shopify support for help with your domain.

Frequently asked questions

What is Shopify’s IP address?

Shopify's IP address is 23.227.38.65. If you are setting up an existing domain, then you need to set your A record to Shopify's IP address.

How do I transfer my domain out of Shopify?

If you purchased your domain through Shopify and are leaving Shopify, then you will have to transfer your domain out of your Shopify admin before you can use that domain with another host.

Can I change my myshopify.com domain?

No, your .myshopify.com domain is a URL that acts as a unique identifier for your store and can't be changed or removed. Customers access your online store using this URL unless you have a custom domain name. If you want a custom URL for your Shopify store, such as www.example.com, then you can add one to your online store by buying a custom domain.

Why are there no instructions for my provider?

We've written instructions for the most common third-party providers. If your provider isn't listed there, then follow the generic setup guide or contact your third-party domain provider directly for support.

Can I use more than two domain names for my store?

Yes, you can use up to 10 domains on your Shopify store.

Why hasn’t my site redirected to my custom domain yet?

It can take up to 48 hours for your domain to start working. If it's been more than 72 hours, contact Shopify Support.

Does Shopify provide email addresses for my custom domain?

No, Shopify doesn't provide email hosting. However, if you buy a domain name from Shopify, then you can set up an unlimited number of forwarding email addresses (for example, info@johns-apparel.com) for free.

Can I change the name of a subdirectory, such as /products?

A subdirectory is a section of your main website. It is defined by a / at the end of the domain name, for example, www.example.com/pricing, where /pricing is the subdirectory. Examples of subdirectories on your online store are /collections, /products, and /pages.

You cannot edit subdirectory names. Regardless of what domain you're using, the subdirectory names will remain the same.

Do I need to change the TTL number in my DNS settings?

When you're connecting a domain to Shopify you may see a TTL number in your DNS settings. You do not need to change this number. Use the default setting.

Get help with your third-party domain

Shopify Support can't help you with a domain that you purchased from a third-party provider, such as GoDaddy. For support connecting a third-party domain to Shopify, contact the domain provider and tell them that:

  • you want your root domain (your A record) to point to Shopify's IP address, which is 23.227.38.65
  • you want your subdomains (your CNAME records) to point to your Shopify-hosted domain, which is shops.myshopify.com.

If you want to set up email forwarding, then you can also tell your third-party provider that you want to use their email client (if they have one) and need to configure your MX records.

Ready to start selling with Shopify?

Try it free