Fulfill Oberlo orders

You can fulfill orders for products from Oberlo Verified suppliers and Oberlo suppliers individually or in bulk. If you need to fulfill an order for products from AliExpress, then see, How to order AliExpress products using Oberlo.

Fulfilling orders using Oberlo

When you receive an order in Shopify, the order will automatically appear in Oberlo. If your orders aren't appearing in Oberlo, then you will need to troubleshoot.

Fulfill orders individually

To fulfill an order individually:

  1. From the Oberlo dashboard, click Orders.

  2. Click Order Products next to the order that you want to fulfill.

  3. If you haven't added a payment method to your account, then you will need to add a payment card to fulfill your order.

  4. Optional: Check if you want to use your card for future orders.

  5. If there is more than one shipping option available, then select a shipping method.

  6. Click Order Products.

After you purchase the product from the supplier, the status changes from To Order to Order Placed. The supplier ships the order within the 2-7 calendar days and adds the tracking code to the order. The order is then marked as Shipped in Oberlo and Fulfilled in Shopify. You will also see the date by which your customer should receive the product.

Fulfill orders in bulk

You can fulfill up to 1000 orders at once using the Order All feature.

To fulfill orders in bulk:

  1. From the Oberlo dashbaord, click Orders.

  2. Click Order All.

  3. Optional: Click next to an order that you want to remove from the bulk order.

  4. If there is more than one shipping option available, then select a shipping method.

  5. Click Proceed to payment.

  6. If you haven't added a payment method to your account, then you will need to add a payment card to fulfill your order.

  7. Click Pay.

After you purchase the product from the supplier, the status changes from To Order to Order Placed. The supplier ships the order within the 2-7 calendar days and adds the tracking code to the order. The order is then marked as Shipped in Oberlo and Fulfilled in Shopify. You will also see the date by which your customer should receive the product.

If a supplier doesn't ship to a country specified on an order or if the product is out of stock, then a notification is displayed at the top with the number of orders that cannot be processed.

Finding orders that aren't appearing in Oberlo

There are a few different reasons why an order won't appear in your Oberlo dashboard. If your orders aren't appearing in Oberlo, then you will need to troubleshoot.

The order payment status is not set to paid

Oberlo shows only orders that are marked as Paid in Shopify. We recommend that you configure your payment authorization settings in Shopify to automatically capture payment. Shopify will automatically mark orders as Paid.

A recent app update has prevented the order from appearing

If the order is marked as paid but doesn't show up in Oberlo, then it might be a bug that occasionally occurs when the Oberlo app is updated. To troubleshoot, add a note in Shopify to the orders that aren't appearing in Oberlo and wait a few minutes before checking if they have appeared in Oberlo.

Your product is not synced with Oberlo

If your orders still aren't showing up Oberlo, then it means that some of your products aren't synced with Oberlo. There can be several reasons for this:

  • The product was added without importing from Oberlo.
  • The product was duplicated in Shopify.
  • Product variants were created manually in Shopify.
  • All product variants were deleted in Shopify.
  • Products were exported then imported back into Shopify using a CSV file.
  • A third-party app modified product variants or created new products.

In this case, you need to do the following to purchase the products from the supplier:

  1. Override the product to sync it with Oberlo. This will prevent future orders from not showing up in Oberlo.

  2. Create a draft order in Shopify. The order will then appear in Oberlo and you can purchase the products from the supplier.

Cancelling an order

To cancel an order you will need to do the following:

  • Cancel the order from your supplier and ask for a refund.
  • Cancel the order and issue a refund to your customer in Shopify.

To cancel an order with your supplier

You can cancel the order from the supplier only before they start processing it. If the order is already being processed or shipped, then you can contact the supplier by clicking Report a problem.

  1. From the Oberlo dashboard, click Orders.

  2. Find the order that you want to cancel and click ... > Cancel Order.

  3. Click Cancel Order again to confirm.

  4. If the supplier has shipped the item already, then you can click ... > Ask for a Refund.

  5. Select the reason why you want a refund.

  6. Select which products that you want a refund for.

  7. Click Ask for Refund again to confirm.

The supplier will review your request and you'll receive a notification on your refund's status in a few days. After they have approved the refund, the status of the order is changed from Order Placed to Cancelled. You will get a refund on same payment card you used to pay for the order.

To cancel and refund an order in Shopify:

  1. From your Shopify admin, go to Orders.

  2. Click the order that you want to cancel.

  3. Click More actions > Cancel order.

  4. Select the reason for cancellation from the drop-down menu.

  5. If you want to issue a partial refund, then use the product quantity boxes, the shipping field, or the refund total field to edit the refund amount:

    Cancel order refund

    By default, a full refund will be issued.

  6. Click Cancel order.

If you cancel an order in Shopify, then it is removed from Oberlo.

Report a problem

If you have any issues with fulfilling orders with your supplier, then you can report a problem to them.

To report a problem:

  1. On the Orders page, find the order with a problem.

  2. Click ... > Report a Problem.

  3. Select reason.

  4. Click Report a problem.

A support ticket is created. You can view support tickets for problems that you have reported on the Support Tickets page.

Ready to start selling with Shopify?

Try it free