Safeguarding your Shopify Balance card

On this page, you can find information such as how to reset your card's PIN, lock your card in case of loss or theft, and unlock your card. If you encounter a transaction that you believe is incorrect, then you have the option to dispute it. Learn more about disputing a charge on your Shopify Balance account.

Reset your Shopify Balance card PIN

You can reset your card's PIN. However, if you change the phone number associated with your card, then you must wait 24 hours before you can change your PIN.

Steps:

1. From your Shopify admin, click Finance.

2. Click Main.

3. Select your main account.

4. Under Your Balance cards, click the card whose PIN you want to reset.

5. Click More, and then click Reset PIN.

6. Enter a four digit PIN, and then click Next.

7. Re-enter your PIN, and then click Confirm.

8. Enter the confirmation code sent to you by text message, and then click Reset PIN.

Lock your Shopify Balance card

If your Shopify Balance card is lost or stolen, then you need to lock it so that no one else can use it.

For security reasons, you might receive a prompt to authenticate your account again.

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Steps:

1. From your Shopify admin, click Finance.

2. Click Main.

3. Select your main account.

4. Under Your Balance cards, click the card that you want to lock.

5. Click Lock card.

6. Click Lock card again to confirm.

Unlocking your Shopify Balance card

To unlock your Shopify Balance card, click Unlock card and then confirm the action by clicking Unlock card again on the Shopify Balance card page in your Shopify admin.