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Understanding Shopify Balance transaction limits and fund transfers

With Shopify Balance, you can transfer funds, view your account transaction limits, and export transactions for your accounting software from your Shopify admin.

Your Shopify Balance account has daily spending limits for different transaction types. Daily spending limits are reset at midnight Coordinated Universal Time (UTC). Daily limits are based on the authorization date, not the processing date. For example, if you authorize a transaction on Monday, but it's processed on Tuesday, then that transaction still counts toward Monday's daily limit.

Learn more about Shopify Balance, such as managing your account, multiple accounts, managing your card, and Shopify Balance rewards.

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Fees

Shopify doesn't charge any fees for using your Balance card, but Automated Teller Machine (ATM) provider fees might apply. You can find more information about fees in your Terms of Service.

Shopify Balance spending limits

Each Shopify Balance card has its own spending limit. This applies to both physical and virtual cards. For example, if you have a limit of $5000 USD, then you can spend $5000 USD on your physical card, and $5000 USD on your virtual card.

ATM withdrawal limits

Daily ATM withdrawal limits include any ATM provider fees that might be charged when you withdraw funds. For example, if your remaining daily ATM withdrawal limit is $200 USD and the ATM provider fees are $3 USD, then you can't withdraw more than $197 USD.

If there’s a problem with your ATM cash withdrawal, then contact the ATM provider.

View transaction limits

You can view the Balance card limits for purchases and ATM withdrawals. The daily limits aren't available credit, and apply only to the funds that you have in your account. If there’s a problem with your ATM cash withdrawal, then contact the ATM provider.

Desktop

Steps:

  1. From your Shopify admin, click Finance.

  2. Click Main.

  3. Select your main account.

  4. Click the card that you want to view.

iPhone

Steps:

  1. From the Balance mobile app, tap the Account tab.
  2. Tap Transaction limits.
Android

Steps:

  1. From the Balance mobile app, tap the Account tab.
  2. Tap Transaction limits.

View transfer limits

You can view the Balance account limits for money transfers shared across all of your accounts.

Steps:

Desktop

  1. From your Shopify admin, click Finance.

  2. Click Main.

  3. Click Move money, and then click Transfer funds.

  4. Select an account from each of From and To.

Your transfer limits display under From.

iPhone
  1. From the Balance mobile app, tap the Account tab.
  2. Tap Transaction limits.
  3. Swipe down to the Transfers section.

Your daily limit displays under Daily transfers.

Android
  1. From the Balance mobile app, tap the Account tab.
  2. Tap Transaction limits.
  3. Swipe down to the Transfers section.

Your daily limit displays under Daily transfers.

Considerations for transferring funds

Transfers are sent immediately, but they can take up to 6 business days to be delivered. You can view your remaining daily transfer limit on the Move money page. You can only transfer funds in USD.

Transfer funds between your Shopify Balance accounts

  1. From your Shopify admin, click Finance.

  2. Click Main.

  3. Click Move money, and then click Transfer funds.

  4. From the From drop-down, select the account you want to move the funds from.

  5. From the To drop-down, select the account you want to move the funds to.

  6. Type the amount you want to transfer.

  7. Click Review details.

Learn more about adding multiple accounts to your Shopify Balance.

Transfer funds from a connected bank account

You can transfer funds from a bank account that you’ve connected through Shopify's integration with Plaid. Funds will take up to 6 business days to arrive in your Balance account. If you need to cancel a transfer, then you can do so only within the first 2 days after the transfer is authorized.

Failed transactions

If your bank account doesn’t have enough funds, then the transfer might fail, or your bank might charge a fee if your account becomes overdrawn. Failed transactions don't appear in your Balance account.

Bank unavailable on Plaid

If your bank isn’t available on Plaid, then you can log in to your bank account and transfer funds using your Balance account's routing and account numbers. Funds transferred using your Balance account's routing and account numbers might take up to 3 business days to be available in your Balance account.

Desktop

Steps:

  1. From your Shopify admin, click Finance.

  2. Click Main.

  3. Click Move money, and then click Transfer funds.

  4. Optional: Click Connect bank account within the From account selector. Select your bank, and then follow the steps to connect your account.

  5. Optional: Enter a description. The description displays in your Balance account's transactions list.

  6. Click Review details.

  7. Confirm that the transfer details are accurate, and then click Authorize transfer.

iPhone

You can transfer funds to your Shopify Balance account from your bank account using your Balance account's routing and account numbers.

Steps:

  1. From the Balance mobile app, tap the Home tab.
  2. Tap Move money
  3. Tap Add funds to Balance.
  4. Copy your routing and account numbers.
  5. Log in to your bank account, and then create a new money transfer with your Balance account's routing and account numbers.
Android

You can transfer funds to your Shopify Balance account from your bank account using your Balance account's routing and account numbers.

Steps:

  1. From the Balance mobile app, tap the Home tab.
  2. Tap Move money
  3. Tap Add funds to Balance.
  4. Copy your routing and account numbers.
  5. Log in to your bank account, and then create a new money transfer with your Balance account's routing and account numbers.

Transfer funds to your Shopify Balance account

  1. From your Shopify admin, click Finance.

  2. Click Main.

  3. Select the account that you want to add money to.

  4. Optional: To copy your Shopify Balance account details, do the following:

    1. Click Manage account, then click Show details.
    2. Click the clipboard icon.

  5. Log in to your existing business or regular bank account where you want to draw the money from.

  6. Go through your bank’s regular process to transfer money out of the bank using your Shopify Balance account details.

Transfer funds from your Shopify Balance account

For security reasons, you might receive a prompt to authenticate your account again.

Desktop

Steps:

  1. From your Shopify admin, click Finance.

  2. Click Main.

  3. Click Move money, and then click Transfer funds.

  4. Select an account from the From and To dropdown menus.

  5. Optional: Click Add payee in the To dropdown menu to create a new recipient, and then do one of the following:

    • Select Use routing and account number, and then type in the details for the account that you want to add. Click Add account.
    • Select Connect a bank account, and then login to your bank to select the account that you want to link. Click Connect account.

  6. Optional: Enter a description. The description will appear on the recipient's account.

  7. Click Review details.

  8. Confirm that the details are accurate, and then click Authorize transfer.

iPhone

Steps:

  1. From the Balance mobile app, tap the Home tab.
  2. Tap Move money
  3. Tap Transfer from Balance.
  4. Optional: If you want to transfer money to a new payee, then create a new payee:
    1. Tap Add new payee.
    2. Add the payee's account details.
    3. Tap Add account.
  5. Tap the payee that you want to transfer money to.
  6. Enter the amount of money that you want to transfer.
  7. Tap Transfer.
Android

Steps:

  1. From the Balance mobile app, tap the Home tab.
  2. Tap Move money
  3. Tap Transfer from Balance.
  4. Optional: If you want to transfer money to a new payee, then create a new payee:
    1. Tap Add new payee.
    2. Add the payee's account details.
    3. Tap Add account.
  5. Tap the payee that you want to transfer money to.
  6. Enter the amount of money that you want to transfer.
  7. Tap Transfer.

Pay a bill

To Pay a bill through Shopify Balance, you need to have Shopify Bill Pay installed. 1. From your Shopify admin, click Finance.

  1. Click Main.
  2. Click Move money, and then click Pay a bill.
  3. From the Make a payment section within Bill Pay, complete the required fields.
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