Managing your Shopify Balance account transactions

With Shopify Balance, you can transfer funds, view your account transaction limits, and export transactions for your accounting software from your Shopify admin.

Learn more about Shopify Balance, such as managing your account, multiple accounts, managing your card, and Shopify Balance rewards.

Shopify Balance account transaction limits

Your Shopify Balance account has daily spending limits for different transaction types. Daily spending limits are reset at midnight UTC. Daily limits are based on the authorization date, not the processing date. For example, if you authorize a transaction on Monday, but it's processed on Tuesday, then that transaction still counts toward Monday's daily limit.

Daily ATM withdrawal limits include any ATM provider fees that might be charged when you withdraw funds. For example, if your remaining daily ATM withdrawal limit is 200 USD and the ATM provider fees are 3 USD, then you can't withdraw more than 197 USD.

If there’s a problem with your ATM cash withdrawal, then contact the ATM provider.

Each Shopify Balance card has its own spending limit. This applies to both physical and virtual cards. For example, if you have a limit of 5000 USD, then you can spend 5000 USD on your physical card and 5000 USD on your virtual card.

Note

Contact Shopify Support to request increases to your daily limit amount.

View transaction limits

You can view the Balance card limits for purchases and ATM withdrawals. The daily limits aren't available credit, and apply only to the funds that you have in your account. If there’s a problem with your ATM cash withdrawal, then contact the ATM provider.

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Steps:

1. From your Shopify admin, go to Finances > Balance.

2. Select your main account.

3. Click the card that you want to view.

View transfer limits

You can view the Balance account limits for money transfers shared across all of your accounts.

Steps:

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1. From your Shopify admin, go to Finances > Balance.

2. Click Move money, and then click Transfer funds.

3. Select an account from each of From and To.

Your transfer limits display under From.

Transferring funds between your Shopify Balance accounts

You can transfer funds between your Balance accounts.

Steps:

1. From your Shopify admin, go to Finances > Balance.

2. Click Move money, and then click Transfer funds.

3. From the From drop-down, select the account you want to move the funds from.

4. From the To drop-down, select the account you want to move the funds to.

5. Type the amount you want to transfer.

6. Click Review details.

Learn more about adding multiple accounts to your Shopify Balance.

Transferring funds to or from your Shopify Balance account

Transfers are sent immediately, but they can take up to six business days to be delivered. You can see your remaining daily transfer limit on the Move money page. You can currently transfer funds only in USD.

Transferring funds from a connected bank account

You can transfer funds from a bank account that you’ve connected through our integration with Plaid. Funds will take up to six business days to arrive in your Balance account. If you need to cancel a transfer, then you can do so only within the first two days after the transfer is authorized.

If your bank account doesn’t have enough funds, then the transfer might fail, or your bank might charge a fee if your account becomes overdrawn. Failed transactions don't appear in your Balance account.

Note

If your bank isn’t available on Plaid, then you can log in to your bank account and transfer funds using your Balance account's routing and account numbers. Funds transferred using your Balance account's routing and account numbers might take up to three business days to be available in your Balance account.

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Steps:

1. From your Shopify admin, go to Finances > Balance.

2. Click Move money, and then click Transfer funds.

3. Optional: Click Connect bank account within the From account selector. Select your bank, and then follow the steps to connect your account.

4. Optional: Enter a description. The description will appear in your Balance account's transactions list.

5. Click Review details.

6. Confirm that the transfer details are accurate, and then click Authorize transfer.

Note

If your bank isn’t available on Plaid, then you can transfer funds using your bank account’s regular process. Funds sent this way will take up to three business days to arrive.

Transferring funds to your Shopify Balance account

1. From your Shopify admin, go to Finances > Balance.

2. Select the account that you want to add money to.

3. Optional: To copy your Shopify Balance account details, do the following:

   1. Click Manage account, then click Show details.
   2. Click the clipboard icon.

4. Log in to your existing business or regular bank account where you’d like to draw the money from.

5. Go through your bank’s regular process to transfer money out of the bank using your Shopify Balance account details.

Transferring funds from your Shopify Balance account

Transfers are sent immediately, but they can take up to three business days to be delivered. You can view your remaining daily transfer limit on the Move money page. You can currently transfer funds only in USD.

For security reasons, you might receive a prompt to authenticate your account again.

Note

You can't edit a payee account. If you need to change a payee's information, then you need to create a new account.

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Steps:

1. From your Shopify admin, go to Finances > Balance.

2. Click Move money, and then click Transfer funds.

3. Select an account from the From and To dropdown menus.

4. Optional: Click Add payee in the To dropdown menu to create a new recipient, and then do one of the following:

   • Select Use routing and account number, and then type in the details for the account that you want to add. Click Add account.
   • Select Connect a bank account, and then login to your bank to select the account that you want to link. Click Connect account.

5. Optional: Enter a description. The description will appear on the recipient's account.

6. Click Review details.

7. Confirm that the details are accurate, and then click Authorize transfer.

Transferring your PayPal payouts to Shopify Balance

If you receive payouts in PayPal, then you can automatically transfer them to your Balance account, and manage your payouts in one place.

Steps:

1. Log in to your PayPal business account.
2. Go to the Wallet section of your PayPal account.
3. Click Link a bank or Choose your bank.
4. In the Search for your bank field, enter a few letters (for example, abc).
5. When a We couldn’t find your bank message is displayed, click Enter your bank details.
6. Enter your Balance account's routing and account numbers. You can find your account details in your Balance account. When you enter your details, your Balance account is displayed as Evolve Bank & Trust, which provides banking services for Shopify Balance.
7. Follow the instructions to confirm your bank account. PayPal will ask you to confirm the amounts of two small deposits sent to your Balance account.
8. After you confirm your account, go to your PayPal business account, and then turn on automatic transfers and choose Evolve Bank & Trust as your bank. You can choose how frequently you want your PayPal earnings to be transferred to your Balance account.

Note

Learn more about the two small deposits sent to your Balance account on PayPal's Help Center.

Exporting transactions

You can export your posted Shopify Balance account transactions into a CSV file to use with your accounting software. Pending transactions aren't exported.

Steps:

1. From your Shopify admin, go to Finances > Balance.

2. Select the account you want to export the transactions from.

3. On the Account activity card, click Export.

4. Select the date range to export.

5. Click Export as CSV.

Note

CSVs with 100 entries or fewer are downloaded. CSVs with more than 100 entries are emailed to you.

The following columns are in the CSV file when you export transactions:

Columns present in the exported transaction CSV file

Term	Definition
transaction_date	The date that the transaction was authorized. Due to the time required to process the transaction, this date may be different than when the transaction is completed.
posted_at	The date that the transaction completed. Due to the time required to process the transaction, this date may be different than when you authorized the transaction. Pending transactions are not displayed.
description	A brief description of the transaction.
amount	The value of the transaction. Negative values represent money going out of your account. Positive values represent money coming into your account.