Adding tracking numbers to orders
When you add a tracking number to an order, the customer's order status page displays real-time shipping updates from the carrier.
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Add tracking numbers before you fulfill an order
If you have a tracking number before you fulfill an order, then you can add the number during the fulfillment process. The number is included in the shipping confirmation email that is sent to the customer.
Steps:
Desktop
From your Shopify admin, go to Orders.
From the Orders page, click an order number that has a fulfillment status of Partially fulfilled or Unfulfilled.
In the Unfulfilled section, click Fulfill item(s) to open the order’s Fulfillment page.
In the Tracking information section, enter your shipment's Tracking number.
Shopify might recognize the tracking number format and choose a shipping carrier for you. If it doesn't, or if it chooses incorrectly, then choose your shipping carrier from the Shipping carrier drop-down menu.
Optional: If you have more than one tracking number, click Add another tracking number and then enter the tracking number. Important: All tracking numbers must be from the same carrier.
If your carrier isn't fully supported by Shopify, or if you select Other from the Shipping carrier drop-down menu, then you can enter the Tracking URL manually. This tracking number will appear on the order status page. Make sure that you enter the complete URL (including the digits) that your carrier provided to track the shipment.
Click Fulfill item(s).
iPhone
- From the Shopify app, tap Orders.
- Tap an order that has a fulfillment status of Unfulfilled or Partially fulfilled.
- In the Unfulfilled section, tap Fulfill item(s).
- In the Items section, enter the quantity of each item that you want to include in the fulfillment. By default, all the order's unfulfilled items are included in the fulfillment.
- Enter a tracking number, or tap the barcode icon to scan a shipping label barcode with your iPhone.
- Shopify might recognize the tracking number format and choose a shipping carrier for you. If it doesn't, or if it chooses incorrectly, then choose your shipping carrier from the Shipping carrier drop-down menu.
- Optional: Uncheck Send notification to customer.
- Tap Fulfill item(s).
Android
- From the Shopify app, tap Orders.
- Tap an order that has a fulfillment status of Unfulfilled or Partially fulfilled.
- In the Unfulfilled section, tap FULFILL ITEM(S).
- In the Items section, enter the quantity of each item that you want to include in the fulfillment. By default, all the order's unfulfilled items are included in the fulfillment.
- Enter a tracking number, or tap the barcode icon to scan a shipping label barcode with your Android device.
- Shopify might recognize the tracking number format and choose a shipping carrier for you. If it doesn't, or if it chooses incorrectly, then choose your shipping carrier from the Shipping carrier drop-down menu.
- Optional: Uncheck Email shipment details to customer now.
- Tap FULFILL ITEM(S).
Add tracking numbers after you fulfill an order
If you receive a tracking number after fulfilling an order, then you can add the number to the fulfillment. You can send the tracking number to your customer in a shipping notification email.
Steps:
From your Shopify admin, go to Orders.
Click the order number for the order you want to add a tracking number to.
In the Fulfilled section, click Add tracking.
In the Edit tracking dialog, enter your shipment's tracking number.
Shopify might recognize the tracking number format and choose a shipping carrier for you. If it doesn't, or if it chooses incorrectly, then choose your shipping carrier from the Carrier drop-down menu.
Optional: If you have more than one tracking number, click Add another tracking number and then enter the tracking number. All tracking numbers must be from the same carrier.
If your carrier isn't fully supported by Shopify, or if you select Other from the Carrier drop-down menu, then you can enter the tracking URL manually. The URL is used on the order status page to link to the carrier's tracking page. Make sure that you enter the complete URL (including the digits) that your carrier provided to track the shipment.
Optional: If you don't want to send a shipping update, then uncheck Send notification email to customer.
Click Save.