Fulfilling local delivery orders
You can manage local delivery orders, prepare them for delivery, and update their order statuses from your Shopify admin.
On this page
Local delivery order workflow and statuses
As you fulfill your local delivery orders, they progress through the following order statuses:
- Unfulfilled: Order preparation and fulfillment haven't started. Your next step is to prepare the order for delivery by picking and packing the items. You can also choose to print packing slips to include with the order. To finish, mark the order as Ready for delivery.
- Ready for delivery: The order is about to be delivered, or is out for delivery. Orders might also have this status if delivery was attempted, but the order wasn't successfully delivered. After the order is delivered, your next step is to mark it as delivered.
- Delivered: After you mark the order as delivered, the order status changes to Fulfilled and the fulfillment process is complete.
Sorting and filtering local delivery orders
You can filter orders to view only local delivery orders on the Orders page.
Click the Local delivery tab at the top of your orders list for a list of local delivery orders that are Unfulfilled and Ready for delivery. You can use this list to prepare orders for delivery.
View delivery instructions for a local delivery order
Your customers have the option to add delivery instructions to orders at checkout. These instructions can help you find delivery locations and give you extra information about where to leave the package.
Steps:
From your Shopify admin, go to Orders.
Click a local delivery order that you want to view delivery instructions for.
In the Delivery instructions section, view any instructions left by your customer at checkout.
Prepare a local delivery order for delivery
After you prepare an order, you need to mark it as ready for delivery.
Steps:
From your Shopify admin, go to Orders.
Click the order that you want to fulfill.
Click Prepare delivery.
Optional: To print a packing slip, click Print packing slip.
Pick and pack the items for delivery.
Click Mark as ready for delivery.
Mark a local delivery order as delivered
When an order is delivered, you need to mark the order as delivered in your Shopify admin. This changes the order status and signals to you and your staff that the order was delivered and no further action is required.
Marking the order as delivered also sends a notification to your customer so they know that the order arrived.
Steps:
From your Shopify admin, go to Orders.
Click the order that you want to mark as delivered.
Click Mark as delivered.
Cancel a local delivery order
When you cancel a delivery, the status of the order changes from Ready for delivery to Unfulfilled.
Steps:
From your Shopify admin, go to Orders.
Click a local delivery order that you want to cancel
Click ..., and then click Cancel delivery.