Managing orders with deferred payments

For orders with a full or partial outstanding balance, you can send an invoice to your customer for the order, accept the payment for the order by credit, or mark the order as paid if you have already received payment by another method.

Payment terms for payments due late for an order

Payment terms let you set the date that payment is due. If an order has a status of Payment pending, then you can add payment terms for orders that are due to be paid at a later date.

You can choose from the following options when setting payment terms:

Different types of payment terms that merchants can apply to their orders have pending payments

Payment term	Description
Due on receipt	The payment is due on the date that you send the invoice to your customer.
Due on fulfillment	The payment is due on the date that you fulfill all items in the order.
Net term	The payment is due within the specified number of days from the issue date. The available terms are net 7, net 15, net 30, net 45, net 60, and net 90.
Fixed term	The payment is due on a specific date.

Add payment terms for payments due later for an order

You can add payment terms for orders that have pending payments and have the Payment pending status. If the order isn't paid by the due date, then the order status becomes Overdue.

Steps:

1. From your Shopify admin, go to Orders.

2. Click the order that you want to add payment terms for.

3. In the Payment pending section, click ..., and then click Add payment terms.

4. From the Payment terms drop-down menu, select a payment term for your order.

5. Click Save.

Edit or remove payment terms from an order

If an order has payment terms, then you can edit or remove payment terms.

Steps:

1. From your Shopify admin, go to Orders.

2. Click the order that you want to edit payment terms for.

3. In the Payment pending section, click ..., and then click Edit payment terms.

4. Edit or remove payment terms:

   • To edit payment terms, from the Payment terms drop-down menu, select a different payment term, and then click Save.
   • To remove payment terms, click Remove terms.

Send an order invoice to a customer

You can send an invoice to your customer with a link to the checkout page for orders in Payment pending status. Your customer can use the link in the email to enter their billing information, select a shipping method, and submit payment.

Steps:

1. From your Shopify admin, go to Orders.

2. Click the order that you want to send an invoice for.

3. Click Collect payment > Send invoice.

4. From the Send invoice dialog, enter the message that you want to include in the invoice.

5. Click Review invoice.

6. In the dialog, review your email and click Send invoice.

Accept payment for an order pending payment

You can change the payment status on most orders from Payment pending to Paid with one of the following methods:

• Mark as paid - Use when you've already received payment for the current order, or when you're importing a past order from another platform into your Shopify admin. The received amount isn't captured again by your payment provider. An order confirmation email is sent to the customer.
• Pay by credit card - Use when you have the billing information of your customer or when your customer is available to enter it directly. This payment method is only available with Shopify Payments.

If the order is in Pending payment status and the customer used a different payment method than a credit card, then you might be unable to mark the order as paid. Learn more about orders with pending payments.

If your payment provider supports multiple payments, then you can capture partial payments up to the total order amount. Otherwise, you can collect only the total amount of the order.

Steps:

1. From your Shopify admin, go to Orders.

2. From the Orders page, click order number.

3. In the Payment pending section, click Collect payment.

4. Select one of the following options:

   • Click Mark as paid if you have accepted payment outside of Shopify.
   • Click Pay by credit card if you have the customer's credit card information ready.

5. If you select Pay by credit card, then enter the customer's billing and credit card information, and then click Charge.

Set payment reminders

You can use the payment reminders feature to automatically send your customer a scheduled payment reminder email for an order that has payment terms assigned. You can create up to five payment reminders. Payment reminders can be set to the payment due date, or up to 30 days after the due date.

Note

Payment reminders aren't sent for orders with purchase options such as subscriptions, preorders, or try before you buy.

Steps:

1. From your Shopify admin, go to Settings > Notifications.

2. In the Orders section, in the Payment reminder section, click Manage payment reminders.

3. Click Add payment reminder.

4. Choose when you want to send a payment reminder email by selecting one of the following options:

   • On due date
   • When payment is overdue

5. Choose how many days after the due date you want to schedule your reminder for, if applicable.

6. Click Turn on.