Order status page

The order status page is the final page of your store's checkout. The order status page provides the following to your customers:

• check the status of their shipment without needing to contact you directly
• if the order is shipping with a supported carrier, then customers can view real-time updates on the location of their shipment
• if the customer checks out using only a phone number, then they can opt in to receive shipping updates by email instead
• click to begin shopping in your online store again

Note

To track their order on the order status page, customers can log into their customer account. Alternatively, to confirm their identity after a certain amount of time has passed, customers without an account might be required to verify their email address or phone number along with the order number to view the order details. Customers can locate the order number in the order confirmation sent to them by email or phone. Learn more about protecting order status information.

In this section

• Understanding order status pages

• Setting up order status updates

• Order confirmation numbers

• Customizing the order status page