Shop Promise shipping rates

With Shop Promise, you can use flat shipping rates or calculated shipping rates. It is recommended to follow the guidelines on how to name your shipping rates.

All shipping rates are compatible with Shop Promise, but it is recommended to follow some general guidelines to provide the best buyer experience.

Considerations for Shop Promise shipping rates

Review the following considerations about how shipping rates work with Shop Promise:

• You can use any pre-named flat shipping rates that are available in your Shopify admin, or you can set your own custom rate name.
• Products that you ship with calculated shipping rates aren't eligible to display Shop Promise on the product page. Shop Promise displays only during checkout for products that you ship with calculated shipping rates.
• Shipping rates from third-party apps shouldn't include specific transit times in their naming or wording, such as 2-day shipping for example. This avoids customer confusion and any potential conflict with your Shop Promise delivery estimate.

Set a custom shipping rate name for Shop Promise

If you set a custom rate name for a flat shipping rate in your Shopify admin, then you should use generic wording for the name to avoid any potential discrepancy between the promised delivery time and the actual delivery time.

For example, recommended words such as Standard, Economy, Express, or Fast make for the best customer experience. Use of 1 day, 2-3 days and similar wording could conflict with your Shop Promise delivery estimate.

Steps:

1. From your Shopify admin, go to Settings > Shipping and delivery.

2. In the Shipping section, click the relevant shipping profile.

3. In the Shipping origins section, do one of the following in the relevant Shipping zones section:

   • To add a new flat shipping rate:
     1. Click Add rate.
     2. In the Rate type drop-down, select Use flat rate.
     3. In the Shipping rate drop-down, select Custom.
     4. In the Custom rate name field, enter your shipping rate name.
     5. Optional: To add a Custom delivery description you can enter text to describe your shipping rate. If nothing is entered or the description is over 25 characters, Shop Promise displays the default Ships in 1 business day.
     6. In the Price field, enter your shipping rate price.
     7. Optional: To add price-based conditions or weight-based conditions to your shipping rate, click Add conditional pricing and complete the relevant steps.
     8. Click Done.
   • To edit your custom name or description for an existing flat shipping rate:
     1. Click … > Edit rate.
     2. In the Custom rate name or Custom delivery descriptions field, edit your shipping rate name or description.
     3. Click Done.

4. Click Save.

If you use shipping rates from a third-party app, then you need to follow the same rate naming guidance as above. You can adjust the names of your shipping rates in the third-party app settings.

Custom shipping rate default description

Shop Promise displays a description for custom rate names. If a shipping rate is missing a description when Shop Promise is activated or has a description that is over 25 characters, then the description is automatically set to Ships in 1 business day. You can update this rate name at any time.