Supported shipping label printers
You can choose the shipping label printer that you want to use each time you print a label. You can print and collate shipping labels during the shipping label purchase process or on the Shipping and delivery settings page in your Shopify admin.
For best results, use Shopify-supported hardware to print your shipping labels.
On this page
Shopify-supported shipping label printers
You can use shipping label printers to print the shipping labels that you buy in Shopify. Review the following table to learn more about Shopify-supported shipping label printers:
Label printer | Model number | Availability | Compatibility |
---|---|---|---|
DYMO LabelWriter® 4XL (USB) | 2002150 | United States and Canada | Windows and Mac |
Brother QL Label Printer (Wireless) - works with Ship from store | QL-1110NWB | United States and Australia | Windows, Mac, Android, and iOS |
Bixolon Label Printer (USB) | XD5-40dK/BEG | United Kingdomand Ireland | Windows and Mac | Zebra Label Printer (USB) | ZD220 | United States, Canada, United Kingdom, Ireland, and New Zealand | Windows and Mac |
Zebra Label Printer (Wireless) | ZD420 | United States and Canada | Windows, Mac, Android, and iOS |
Zebra 2" ZSB Label Printer (Wireless) | ZSB-DP12 | United States | Windows, Mac, Android, and iOS |
Zebra 4" ZSB Label Printer (Wireless) | ZSB-DP14N | United States | Windows, Mac, Android, and iOS |
Rollo Label Printer (USB) - works with Ship from store | X1038 | Rollo website | Android, iOS, and POS Go |
Dymo LabelWriter 4XL
The Dymo LabelWriter 4XL printer connects to your Windows or Mac computer by USB.
Mac
Before you can use the Dymo printer on Mac OS X, you need to download and install the latest drivers for Mac.
Steps:
- Open your web browser.
- Go to Dymo's website.
- Click Support > Downloads: Software, Drivers & User Guides.
- Under the latest Mac version, click Download.
- After the download is complete, open the
.dmg
file to install Dymo's Label Software. - Follow the instructions in the installer.
- Plug your printer in to your computer using the included USB cable, and connect its power adapter. After you turn on the printer, your computer will detect it automatically.
Windows
Steps:
- To install the Dymo printer in Windows, plug the printer to your computer using the included USB cable, and connect its power adapter. After you turn on the printer, your computer detects it automatically and downloads the required device drivers.
- Optional: Confirm that your printer is installed:
- Open your computer's Control panel.
- Click Hardware and Sound.
- Click Devices.
- In the Printers & Scanners section, confirm that Dymo LabelWriter 4XL displays in the list of printers.
Rollo label printer
The Rollo label printer connects to your computer by USB and it doesn't require toner or ink to print.
Step 1: Set up your Rollo label printer
- If the printer switch is set to On, then turn it off by pressing the switch located on the back of the printer.
- Connect the power cable to your Rollo label printer.
- Connect the other end of the power cable to your power adapter, and connect the adapter to a power outlet.
- Connect the USB cable to your printer, and the other end to your computer.
- Insert the labels into the printer with the label side facing up.
- Adjust the tabs so that they hold the labels in place.
- Turn the power switch to On.
- Press and hold the purple button at the top of the label printer until you hear a beep, then let go. Your printer will automatically detect the label type and size.
Step 2: Install your Rollo label printer
Mac
Steps:
- Visit Rollo's website to download the correct driver for your computer.
- Find and open the installation package on your computer.
- In the dialog, double-click the
.pkg
file. - Follow the instructions in the installer, then click Close.
- After you turn on the printer, your computer will detect it automatically.
Windows
Steps:
- Visit Rollo's website to download the correct driver for your computer.
- Find and open the installation package on your computer.
- Follow the instructions in the installer.
- In Windows, go to Control panel > Devices and Printers.
- Right click Rollo Printer.
- In the dialog, click Advanced.
- From the Paper Size drop-down menu, select your label size.
- Click OK to save your settings.
Brother QL label printer
The Brother QL label printer supports USB and Wi-Fi connectivity.
Set up your Brother label printer
- Make sure that the power switch located on the back of the printer is set to Off.
- Connect the power cable to your Brother label printer, then plug the other end into a grounded AC power outlet.
- Pull the levers on both sides of the printer to open the label compartment.
- Place the label roll into the spool guide. Make sure that the spool arms are firmly seated in their mounts.
- Feed the label roll through the label printer. Keep the label roll straight to avoid skewed labels or label jams.
- Close the label compartment.
- Press the power button to turn the label printer On.
- Press the feed button to align the end of the label roll.
Connect your Brother label printer to your desktop computer or laptop
You can connect the Brother label printer to your Windows or Mac computer using a USB cable, a wired LAN connection, Bluetooth, or Wi-Fi. Before you connect your label printer to your computer, you need to download the label printer software from the Brother's website, and then install the software to your computer.
USB
Steps:
- Turn your label printer off.
- Connect the USB cable to the USB port of your label printer.
- Connect the USB cable to your desktop or laptop computer.
- Turn the label printer on.
LAN
Steps:
- Turn your label printer off.
- Connect the LAN cable to the LAN port of your label printer.
- Connect the LAN cable to an active LAN port of the network.
- Turn the label printer on.
Bluetooth
Steps:
- Turn the label printer on.
- Press and hold the Bluetooth button on your label printer until the blue Bluetooth LED begins flashing.
- On your desktop or laptop computer, go to your Bluetooth settings and select your label printer.
Wi-Fi
Steps:
- Turn the label printer on.
- Press and hold the Wi-Fi button on the front of the printer until the green Wi-Fi LED begins flashing.
- On your desktop or laptop computer, go to your Wi-Fi settings.
- In the list of available networks, select the label printer. The default name of the printer is DIRECT-#####, where ##### is the last 5 digits of your printer's serial number.
- At the prompt, enter the printer's password. The default password is 111#####, where ##### is the last 5 digits of the printer's serial number.
Connect your Brother label printer to your iOS device
The Brother QL-111ONWB label printer supports Wi-Fi connectivity. You can connect your label printer to your iOS device using Airdrop or Wi-Fi direct.
Airdrop
Steps:
- Connect the label printer to the same Wi-Fi as your device.
- Open the Printer Setting tool. To download the tool, visit Brother's website.
- In Communications type, confirm that the printer is connected using a wireless network connection. If your device and the label printer are connected to the same wireless network, then the printer is accessible from the Shopify app.
Wi-Fi Direct
Steps:
- Connect the label printer to your computer with the provided USB cable.
- Open the Printer Setting tool. To download the tool, visit Brother's website.
- In Communications settings, confirm that the Wireless Direct setting is activated:
- On Mac: Click the Wireless LAN tab and enable the Wireless Direct setting.
- On Windows: Under Selected Interface, select Infrastructure and Wireless Direct or Wireless Direct and click Apply.
- Press and hold the Wi-Fi button on the front of the printer until the green Wi-Fi LED begins flashing.
- On your iPhone or iPad, go to Settings > Wi-Fi.
- In the list of available networks, tap the label printer. The default name of the printer is DIRECT-#####, where ##### is the last 5 digits of your printer's serial number.
- At the prompt, enter the printer's password. The default password is 111#####, where ##### is the last 5 digits of the printer's serial number.
Bluetooth
Steps:
- Press and hold the Bluetooth button on your label printer until the blue Bluetooth LED begins flashing.
- On your iPhone or iPad, go to Settings > Bluetooth and select your label printer.
Bixolon label printer
You can use the Bixolon label printer to print shipping labels if you are a merchant in the United Kingdom or Ireland. It connects to your computer by USB and doesn't require toner or ink to print. You can use the Zebra barcode labels to print shipping labels with the Bixolon label printer.
To learn more about the Bixolon label printer, refer to the Bixolon label printer user's manual or visit the Bixolon support page.
Set up your Bixolon label printer
Steps:
- If the printer switch is set to On, then turn it off by pressing the switch located on the back of the printer.
- Connect the power cable to your Bixolon label printer.
- Connect the other end of the power cable to your power adapter, and connect the adapter to a power outlet.
- Connect the USB cable to your printer, and the other end to your computer.
- Insert the labels into the printer with the label side facing up.
- Adjust the tabs so that they hold the labels in place.
- Turn the power switch to On.
- Press and hold the purple button at the top of the label printer until you hear a beep, then let go. Your printer will automatically detect the label type and size.
Installation in Mac OS X
Steps:
- Visit Bixolon's website to download the correct driver for your computer.
- Find and open the installation package on your computer.
- In the dialog, double-click the
.pkg
file. - Follow the instructions in the installer.
Installation in Windows
Steps:
- Visit Bixolon's website to download the correct driver for your computer.
- Find and open the installation package on your computer.
- Follow the instructions in the installer.
Zebra label printers
You can use the Wireless Zebra Label Printer (ZD420), USB Zebra Label Printer (ZD220), Zebra 2" ZSB Label Printer, and Zebra 4" ZSB Label Printer to print the shipping labels you buy in Shopify. Depending on the model, the printer connects to your device by USB, Bluetooth, or Wi-Fi.
To print labels with either the ZD220 or ZD420 Zebra printer, you need to use Zebra brand labels in one of the following sizes:
- Barcode - 10010037 (1.2" x 0.85")
- Barcode - 10010038 (1.25" x 1")
- Barcode - 10010039 (2" x 1")
- Barcode - 10015340 (2.25" x 0.75")
- Barcode - 10010043 (3" x 1")
- Barcode - 10010044 (3" x 2")
- Shipping - (4" x 6")
To print labels with a Zebra ZSB Series printer, you need to use Zebra brand labels in one of the following sizes:
- Zebra Barcodes ZSB-LC6 (2.25" x 1") - 57mm x 25mm
- Zebra Multipurpose ZSB-LC7 (1.25" x 1.25") - 32mm x 32mm
- Zebra Jewelry ZSB-LC8 (2.25" x 0.5") - 57mm x 13mm
- Zebra XL Shipping ZSB-LC1 (4" x 6") - 102mm x 152mm
Set up your Zebra ZD220 printer
Before you set up your Zebra ZD220 printer, you need to download the printer software from the Zebra Printer Setup website, and then install it to your device.
Steps:
- Connect your printer:
- Connect the power supply to your printer.
- Connect the power cord to the power supply.
- Connect the power cord to an AC power source.
- Verify that the power supply indicator is illuminated.
- Connect the USB cable to the label printer.
- Load media:
- Remove the outside wrap from the media roll.
- Place the media roll on the holder.
- Push the media under the guides.
- Align the sensor near the center.
- Close the printer.
- Power on and calibrate your printer:
- Press and release the power button. When the printer is ready to use, the status indicator displays a green light. If the status indicator is green but blinks, then the printer is in the pause mode. To exit the pause mode, press the feed button.
- Press and hold the feed button until the status indicator blinks off and on twice. The printer slowly feeds and measures several labels. After the calibration finishes, the status indicator shows steady green light.
- Tear off the excess media.
- Press and hold the feed button until the status indicator blinks off and on one time to test print the configuration report.
To learn more about Zebra ZD220 printer setup, refer to Zebra's ZD220/ZD230 Quick Setup Guide.
Set up your Zebra ZD420/ZD421 printer
- Connect your printer:
- Connect the power supply to your printer.
- Connect the power cord to the power supply.
- Connect the power cord to an AC power source.
- Verify that the power supply indicator is illuminated.
- Connect the USB cable to the label printer.
- Load media:
- Remove the outside wrap from the media roll.
- Place the media roll on the holder.
- Push the media under the guides.
- Align the sensor near the center.
- Insert ribbon take-up core and ribbon supply.
- Pull the paper through the take-up core.
- Close the printer.
- Power on and calibrate your printer:
- Press and release the power button. When the printer is ready to use, the status indicator displays a green light. If the status indicator is green but blinks, then the printer is in the pause mode. To exit the pause mode, press the feed button.
- Press and hold the feed button until the status indicator blinks off and on twice. The printer slowly feeds and measures several labels. After the calibration finishes, the status indicator shows steady green light.
- Tear off the excess media.
- Press and hold the feed button until the status indicator blinks off and on once to test print the configuration report.
To learn more about the printer setup, refer to one of the following quick setup guides:
Set up your Zebra ZSB series printer
To set up and use your Zebra ZSB series label printer, you need to have Wi-Fi connection.
Steps:
- Power on your label printer. The printer automatically prints a label with a QR code when you first turn it on.
- Scan the QR code with your Android or iOS device’s camera, and then download the ZSB Series app.
- Create a Zebra utility account. There are no fees associated with account creation.
- Follow the steps in the app to set up your printer.
To learn more about the ZSB series printer setup, refer to the ZSB series printer quick setup guide.
Standard desktop printer
You can also use a standard desktop printer to print shipping labels that you buy through Shopify. To install your printer, follow the instructions that came along with it. If you need help installing your printer, then you can contact the support channels listed in your printer's instructions.