Changing and voiding Shopify Shipping labels

If you need to make changes to your shipping labels, then you can cancel your shipping label by voiding it, make the changes to the order details, and then buy the label again. You can void your shipping labels in the following ways:

  • individually or in bulk when you're buying shipping labels
  • individually or in bulk from the Shipping labels page
  • individually from an order's page

You can void shipping labels that meet the following requirements:

  • aren't older than 30 days from the purchase date
  • don't have any tracking events
  • weren't purchased using USPS First Class Mail service

Shipping label format

The format of a shipping label depends on which carrier and class you choose when you're buying a label. You can't edit the label format because each carrier has specific requirements for their labels.

If you purchase a label using Shopify Shipping, then it includes the order number that's in your Shopify admin. You can use the order number on the label to match packages to orders more easily. The placement of the order number varies between carriers.

Highlighted order number location on an example USPS label
Highlighted order number location on an example DHL label

Void shipping labels individually and in bulk

You can void your shipping labels individually or in bulk from the Shipping labels page. You can void a maximum of 100 shipping labels at the same time.

After you void a shipping label, the cost of the label is credited to your account. This amount is applied to the cost of any shipping labels that you buy in the future. If the package has been shipped, then contact the carrier with the package reference number for help.

Steps:

  1. From your Shopify admin, go to Orders > Shipping labels.

  2. Select the shipping labels that you want to void.

  3. Click Void shipping labels.

  4. Select a reason for voiding your labels.

  5. Click Void XX labels.

Void shipping labels individually from the order details page

Desktop
  1. From your Shopify admin, go to Orders.

  2. Click the order with the shipping label that you want to void.

  3. In the Fulfilled section, click the ..., and then click Void label.

  4. Select a reason for voiding the label.

  5. Click Void label and insurance to confirm.

iPhone
  1. From the Shopify app, tap Orders.
  2. Tap the order with the shipping label you want to void.
  3. In the Fulfilled section, tap ... to expand the shipping label menu.
  4. Tap Void shipping label.
  5. Select a Reason for voiding.
  6. Tap Void label and insurance to confirm.
Android
  1. From the Shopify app, tap Orders.
  2. Tap the order with the shipping label you want to void.
  3. In the Fulfilled section, tap to expand the shipping label menu.
  4. Tap Void shipping label.
  5. Select a Reason for voiding.
  6. Tap Void label and insurance to confirm.
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