Shopify Shipping with BRT
If you're shipping from a location in Italy, then you can buy Shopify Shipping labels from BRT Bartolini. You can ship your products from a BRT drop-off location to your customer's address within Italy. The shipping rates that you're charged are based on Shopify's account with BRT.
On this page
Considerations for shipping packages with BRT
Review the following considerations when using Shopify Shipping with BRT:
- Shopify Shipping with BRT ships domestically within Italy only. No international destinations are supported.
Getting your products to BRT
You can drop off your products at a BRT drop-off location. Find your nearest BRT drop-off location.
Currently, Shopify Shipping doesn't support pickups with BRT.
Domestic shipping with BRT
BRT doesn't have guaranteed delivery times, but it aims to deliver shipments within 1-2 days.
Review the following table to learn more about BRT shipping services within Italy:
| Shipping Service | Description |
|---|---|
| BRT Domestic Express Shop2Home | Delivers packages within 1-2 days. |
If your shipment can't be delivered, then BRT attempts to deliver your package a second time. If the second attempt also fails, then the recipient might receive a notification and can reschedule the delivery, or arrange to pick up the package from a nearby BRT depot or Fermopoint location. If a delivery isn't rescheduled or picked up after two failed delivery attempts, then the parcel is returned to the sender.
If your shipment fails to deliver, then after 2 failed delivery attempts, the shipment is left at the post office for 15 days for the consignee to collect it. If the consignee doesn't collect the shipment at the post office, then the parcel is returned to the sender.
Package requirements for BRT shipments
The following are the maximum values that BRT allows for domestic shipments:
- The maximum weight is 20 kg (44.09 lb).
- The maximum volume is 200 cubic cm (12.2 cubic inches).
- The maximum longest single dimension is 100 cm (39.37 inches).
- The maximum sum of the dimensions of the package (length + width + height) is 250 cm (98.42 inches).
Submitting shipping claims for BRT shipments
If you're using BRT with Shopify Shipping and your BRT shipment is lost or damaged, then you can submit a shipping claim with Shopify Shipping Support.
Included insurance coverage for BRT shipments
BRT offers coverage of up to €1 EUR per kg of package weight for lost and damaged packages, plus the shipping cost.
Submitting a shipping claim for a lost BRT shipment
If your BRT shipment is lost, then you can submit a claim within 26 days of the date that the package was dropped off at a BRT location.
To initiate a shipping claim with BRT, submit a shipping claim in the Shopify admin. Include the following information in your claim:
- cost invoice showing the value of the contents or a screenshot of the order confirmation page
Submitting a shipping claim for a damaged BRT shipment
If your BRT shipment is damaged, then you can submit a claim within 5 days of the date that the package was dropped off at a BRT location. To initiate a shipping claim with BRT, submit a shipping claim in the Shopify admin. Include the following information in your claim:
- cost invoice showing the value of the contents or a screenshot of the order confirmation page
- a description of the packaging
- a description of the damage, including which items were damaged
- at least three photos, including:
- photos of the outside of the package with the BRT label on the package
- photos of the inside of the package
- photos of the damaged items
Requesting support for BRT shipments
If you're using BRT with Shopify Shipping and you need help, then you can contact Shopify Support. You can also submit shipping claims for BRT shipments that are lost or damaged.
Rerouting a BRT shipment
You can request a shipment reroute only if the package isn't in transit or delivered. Shipments can be rerouted to a different address or to a BRT Fermopoint. To reroute your shipment, you need to contact Shopify Support and provide the following information:
- tracking number
- the new delivery address