Shopify Shipping with DHL eCommerce

If you're shipping from a fulfillment location in the continental United States, then you can buy Shopify Shipping labels from DHL eCommerce and ship your packages to international addresses. The shipping rates that you're charged are based on Shopify's account with DHL eCommerce.

Note

If you use DHL eCommerce with Managed Markets, then refer to the Shipping with Managed Markets page.

Considerations for shipping packages with DHL eCommerce

Caution

A parcel will be deemed undeliverable in the following cases:

• Shipping outside of the guidelines for DHL eCommerce services.
• Shipping to addresses considered by DHL to be undeliverable.
• Shipping to customers that cannot be contacted.

If a parcel is considered to be undeliverable for shipments from the United States to Canada, then undeliverable packages are returned to the sender. Fees might apply for parcel return. For all other destinations, undeliverable parcels are considered to be abandoned packages.

Abandoned packages can't be reimbursed.

Review the following considerations before you ship using DHL eCommerce:

• When you print DHL eCommerce shipping labels, they're printed as United States Postal Service (USPS) labels, because you need to drop off your shipment at a USPS drop-off location. USPS transfers your shipment to DHL. Alternatively, if USPS already picks up shipments from your shipping location, then these packages can be picked up by USPS along with your other deliveries.
• DHL eCommerce shipments have tracking information available for 21 days after the last tracking event. After this period without activity, tracking information for shipments is purged.
• International packages shipped with DHL eCommerce might be opened for inspection. If you ship with DHL eCommerce, then consider using packaging for your products that can be easily opened and resealed. If you sell gift items, then consider informing your customers that packages might be opened in transit.

International shipping services for DHL eCommerce

Early access

Purchasing DDP (Delivered Duty Paid) labels with Shopify Shipping is in early access, and is available only to certain stores. To learn more about DDP shipping labels, refer to Buying DDP shipping labels with Shopify Shipping.

DHL eCommerce offers two services, Direct and Standard. In addition to different package requirements and value restrictions, these services differ in the countries and regions packages can be sent to and whether the service supports delivered duty paid (DDP) shipments. Refer to the following table to learn more about the differences between these two services.

Details of the DHL eCommerce shipping services that are available with Shopify Shipping.

Shipping service	DDP support	Ships to
DHL eCommerce Parcel International Direct	Supports DDP. A DDP shipping label indicates that the seller has included payment for duties, import tax, and brokerage fees. Learn more about DDP. To send a DDP shipment, you need to collect import tax and duties at checkout, and buy DDP shipping labels.	Ships to 37 of the largest e-commerce markets, including Australia, Canada, the European Union, Hong Kong, Israel, New Zealand, Singapore, South Korea, and the United Kingdom.
DHL eCommerce Parcel International Standard	Does not support DDP. Shipments with DHL eCommerce Parcel International Standard must be sent as delivered duty unpaid (DDU), which indicates that duties, import tax, and brokerage fees have not been paid, and are collected from the customer at delivery. Learn more about DDU.	Ships to over 220 countries and regions worldwide.

Package requirements for DHL eCommerce with Shopify Shipping

DHL eCommerce places restrictions on the maximum measurements and weight of shipments. Review the following table to ensure that your orders don't exceed these restrictions.

Weight and dimension requirements for DHL eCommerce

Measurement	DHL eCommerce Parcel International Direct	DHL eCommerce Parcel International Standard
Length	42 inches (79 inches when shipping to Canada)	47 inches
Width	Size for DHL eCommerce Parcel International Direct is calculated using (length + girth). The total size limitation is 79 inches (118 inches when shipping to Canada)	24 inches
Height		24 inches
Weight	44 lbs (66 lbs when shipping to Canada)	44 lbs (66 lbs when shipping to Canada)

DHL eCommerce prohibited items

Some items and commodities are restricted depending on where you're shipping to. Consult DHL's Prohibited, Restricted and Dangerous Goods page, and make sure you're familiar with your destination country's shipping regulations.

Packages containing prohibited items, as determined by DHL eCommerce, can't be shipped using DHL eCommerce. In this case, DHL eCommerce contacts you and returns your package at your expense.

Free DHL shipping supplies

You can order free shipping supplies by emailing DHL at ShopifyMPSupplies@dhl.com. This link opens a template email in your preferred email client:

Email DHL

Value restrictions for DHL eCommerce with Shopify Shipping

The maximum order value for a shipment with DHL eCommerce Parcel International Direct and DHL eCommerce Parcel International Standard is $1,000 USD. Certain countries and regions are exceptions to this limit.

Details of the maximum order values for specific countries when shipping orders with DHL eCommerce.

Destination	DHL eCommerce Parcel International Direct	DHL eCommerce Parcel International Standard
Australia	1,000 AUD	2,000 AUD
Canada	$3,300 CAD	$2,500 CAD
China	N/A	1,000 CNY
Germany	€1,000 EUR	€1,000 EUR
New Zealand	1,000 NZD	1,000 NZD
United Kingdom	£2,500 GBP	£900 GBP

Certain product categories, such as jewelry or watches, can't exceed $5,000 USD value per individual item. For example, if you're selling jewelry, then you can still buy a shipping label up to the maximum order value, but you need to make sure that the value of individual jewelry items don't exceed $5,000 USD.

Getting your products to DHL eCommerce

If you use DHL eCommerce with Shopify Shipping, then you need to drop off your shipment at a USPS drop-off location or have USPS pick up the shipment. Learn more about USPS pickup services, including recurring pickup. USPS transfers your shipment to DHL.

DHL eCommerce is the only service that supports dropping off at a USPS drop-off location. If you deliver your packages to a USPS location, then ensure that you don't combine your DHL eCommerce packages with DHL Express, UPS, or FedEx packages.

Shipping coverage for DHL eCommerce with Shopify Shipping

If a shipment is lost or damaged, then submit a shipping claim in the Shopify admin.

DHL eCommerce claims must be submitted within of 90 days from the date DHL eCommerce first scans the package at one of their distribution centers. If a package arrives damaged, then you can submit a claim immediately regardless of the shipping service. DHL eCommerce packages are only eligible for a lost claim after 21 days when the tracking indicates that the package is still in the United States, or 45 days when the package is in the international phase of transit. Learn more about DHL eCommerce lost claim instructions.

Insurance is included when you purchase a shipping label through DHL eCommerce. Shipping services that include insurance coverage cover a maximum of $100 USD of combined product value and shipping label cost.

Include the following information in your claim:

• the receiver's phone number
• a screenshot that displays messages from your customer confirming loss or damage of package

For damaged packages, you also need to include the following information:

• a description of the damage
• photos of the damaged package and products