Shopify Shipping with FedEx by Shippo
If you're shipping from a location in the United States, then you can buy Shopify Shipping labels from FedEx by Shippo. You can ship your packages domestically.
The shipping rates that you're charged are based on Shopify's account with Shippo.
If you want to use your own negotiated rates to purchase FedEx shipping labels and display FedEx calculated rates at checkout, then refer to Activate calculated shipping with FedEx.
On this page
- Considerations for shipping packages with FedEx by Shippo
- Install FedEx by Shippo
- Domestic shipping with FedEx by Shippo
- Package requirements for FedEx by Shippo shipments
- Require a signature when FedEx by Shippo shipment is delivered
- Submitting shipping claims for FedEx by Shippo shipments
- Requesting support for FedEx by Shippo shipments
Considerations for shipping packages with FedEx by Shippo
Before you install FedEx by Shippo, review the following considerations:
- FedEx by Shippo ships only domestically within the United States and doesn't support international destinations. To purchase shipping labels through FedEx by Shippo, you need to have a location in the United States.
- Pickups aren't available with FedEx by Shippo. You need to drop off your packages at a FedEx location.
Install FedEx by Shippo
Before you can buy FedEx labels with Shopify Shipping or your own FedEx account, you need to install the FedEx by Shippo app. This app does not require a Shippo account.
You can install the app from the Shopify App Store or when you are purchasing shipping labels.
Steps:
- In the Shipping service section, when purchasing shipping labels, click FedEx by Shippo in Shipping Apps.
- Follow the steps to install the FedEx by Shippo app.
After you install the FedEx by Shippo app, FedEx by Shippo shipping services will be available to purchase in the Shipping service section when purchasing shipping labels.
If you have connected your own FedEx account, then you will be charged using your own negotiated rates by FedEx. If you have not connected your own FedEx account, then you will be charged rates based on Shopify's account with Shippo on your Shopify bill.
Domestic shipping with FedEx by Shippo
You can ship domestically within the United States with FedEx by Shippo using the following mail types:
Shipping Service | Delivery Timeline | Description |
---|---|---|
FedEx Ground® Economy | 2-7 business days | An economical way to ship small packages within the United States. Shipping origins in Alaska, Hawaii, Puerto Rico and the US territories aren't supported. Business and PO Box destinations aren't supported. |
FedEx Home Delivery® | 1-5 days (Contiguous United States) 3-7 days (Alaska and Hawaii) | Ship orders to exclusively residential addresses within the United States. |
FedEx Ground® | 1-5 days (Contiguous United States) 3-7 days (Alaska and Hawaii) | Ship orders to exclusively business addresses within the United States. |
FedEx Express Saver® | 3 business days | Ship packages quickly and economically within the United States. Shipping origins in Alaska and Hawaii aren't supported. |
FedEx 2Day® AM | 2 business days (Morning) | Ship orders within the United States in 2 days from dropoff, with arrival before noon. |
FedEx 2Day® | 2 business days | Ship orders within the United States in 2 days from dropoff. |
FedEx Priority Overnight® | Next business day (Mid-morning) | Ship orders within the United States that need to arrive in the mid-morning of the next business day. |
FedEx Standard Overnight® | Next business day | Ship orders within the United States that need to arrive the next business day. |
Domestic dangerous goods and hazardous materials with FedEx by Shippo shipments
Shopify Shipping does not support the shipping of hazardous materials (HAZMAT) or FedEx dangerous goods. Packages containing tobacco, vaping products, firearms, alcohol, dry ice, and products containing lithium ion batteries are prohibited. As the shipper, it's your responsibility to understand and comply with all FedEx regulations and guidelines. Although FedEx allows some HAZMAT to be shipped following their rules and regulations, shipments containing these items are prohibited through Shopify Shipping and must be shipped through FedEx directly.
For more information on domestic dangerous goods and HAZMAT, refer to the FedEx Service Guide.
Package requirements for FedEx by Shippo shipments
The following are the maximum values that FedEx by Shippo allows for FedEx Ground® Economy:
- maximum weight is 70 lb (31 kg)
- maximum length and girth combined is 130 in (330 cm)
- for packages under 1 lb (0.4 kg), maximum length and girth combined is 84 in (215 cm)
The following are the maximum values that FedEx by Shippo allows for FedEx Home Delivery® and FedEx Ground®:
- maximum weight is 150 lb (68 kg)
- maximum length is 108 in (274 cm)
- maximum length and girth combined is 165 in (419 cm)
The following are the maximum values that FedEx by Shippo allows for FedEx Express Saver®, FedEx 2Day®, FedEx 2Day® AM, FedEx Standard Overnight® and FedEx Priority Overnight®:
- maximum weight is 150 lb (68 kg)
- maximum length is 119 in (302 cm)
- maximum length and girth combined is 165 in (419 cm)
For more information about package requirements, refer to the FedEx website.
Require a signature when FedEx by Shippo shipment is delivered
To require a signature when the shipment is delivered, then do either of the following when you buy a shipping label:
- If anyone can sign, then select Signature required. This service costs $6.35 USD.
- If the signer must be over the age of 21, then select Adult signature required. This service costs $7.65 USD.
Submitting shipping claims for FedEx by Shippo shipments
If you're using FedEx by Shippo with Shopify Shipping and your FedEx by Shippo shipment is lost, damaged, or late, then you can submit a shipping claim with Shopify Shipping Support.
Included insurance coverage for with FedEx by Shippo shipments
FedEx offers up to $100 USD coverage for lost and damaged packages.
Submit a shipping claim for lost or damaged FedEx by Shippo shipments
If your FedEx by Shippo shipment is lost or damaged, then submit a shipping claim in the Shopify admin.
You should submit your claim as soon as you discover that a package was lost or damaged. FedEx must receive notice of a claim within 90 days after delivery of the package or, in case of a lost package, within 90 days after the package was accepted by FedEx. Shopify Shipping Support also needs time to process and direct your claim to FedEx before the liability period expires.
Include the following information in your claim:
- shipper's full name, email, phone number
- customer's full name, email, phone number
- description of the items in the shipment
- number of items in the shipment
- retail value of each item
- total value of the items in the shipment
- Proof of Value documentation, such as copy of retail invoice or receipt, or copy of order status page
For damaged FedEx by Shippo shipments, you also need to include the following information:
- description of the damage
- detailed photographs of the following:
- damaged external packaging
- internal packaging
- damaged contents
- shipping label attached to the packaging
Submit a shipping claim for late with FedEx by Shippo shipments
If your FedEx by Shippo shipment is late, and you want to track the package and file a claim, then submit a shipping claim in the Shopify admin.
You need to make your claim request within 12 calendar days of the shipping date, the date which the package was dropped off with FedEx.
Include the following in your claim:
- the date the package was dropped off with FedEx
- the date the shipment was delivered
Requesting support for FedEx by Shippo shipments
If you're using FedEx by Shippo with Shopify Shipping and you need help, then refer to the following table to learn who to contact:
Situation | Contact |
---|---|
Get help before you buy a label. | Shopify Support |
Get assistance after buying a label, such as rerouting a package. | Shopify Support |
Submit a claim. | Submit a shipping claim to Fedex through the Shopify admin |
Dispute a shipping adjustment. | Shopify Support |