Shopify Shipping with FedEx
If you're shipping from a location in the United States, then you can buy Shopify Shipping labels from FedEx. You can ship your packages domestically.
The shipping rates that you're charged are based on Shopify's account with Fedex.
If you want to use your own negotiated rates to purchase FedEx shipping labels and display FedEx calculated rates at checkout, then refer to Activate calculated shipping with FedEx.
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Considerations for shipping packages with FedEx
Review the following considerations when using Shopify Shipping with FedEx:
- FedEx ships only domestically within the United States and doesn't support international destinations. To purchase shipping labels through FedEx, you need to have a location in the United States.
- Pickups aren't available with FedEx. You need to drop off your packages at a FedEx location.
Domestic shipping with FedEx
You can ship domestically within the United States with FedEx using the following mail types:
| Shipping Service | Delivery Timeline | Description |
|---|---|---|
| FedEx Ground® Economy | 2-7 business days | An economical way to ship small packages within the United States. Shipping origins in Alaska, Hawaii, Puerto Rico and the US territories aren't supported. Business and PO Box destinations aren't supported. |
| FedEx Home Delivery® | 1-5 days (Contiguous United States) 3-7 days (Alaska and Hawaii) | Ship orders to exclusively residential addresses within the United States. |
| FedEx Ground® | 1-5 days (Contiguous United States) 3-7 days (Alaska and Hawaii) | Ship orders to exclusively business addresses within the United States. |
| FedEx Express Saver® | 3 business days | Ship packages quickly and economically within the United States. Shipping origins in Alaska and Hawaii aren't supported. |
| FedEx 2Day® AM | 2 business days (Morning) | Ship orders within the United States in 2 days from dropoff, with arrival before noon. |
| FedEx 2Day® | 2 business days | Ship orders within the United States in 2 days from dropoff. |
| FedEx Priority Overnight® | Next business day (Mid-morning) | Ship orders within the United States that need to arrive in the mid-morning of the next business day. |
| FedEx Standard Overnight® | Next business day | Ship orders within the United States that need to arrive the next business day. |
Domestic dangerous goods and hazardous materials with FedEx shipments
Shopify Shipping does not support the shipping of hazardous materials (HAZMAT) or FedEx dangerous goods. Packages containing tobacco, vaping products, firearms, alcohol, dry ice, and products containing lithium ion batteries are prohibited. As the shipper, it's your responsibility to understand and comply with all FedEx regulations and guidelines. Although FedEx allows some HAZMAT to be shipped following their rules and regulations, shipments containing these items are prohibited through Shopify Shipping and must be shipped through FedEx directly.
For more information on domestic dangerous goods and HAZMAT, refer to the FedEx Service Guide.
Package requirements for FedEx shipments
The following are the maximum values that FedEx allows for FedEx Ground® Economy:
- maximum weight is 70 lb (31 kg)
- maximum length and girth combined is 130 in (330 cm)
- for packages under 1 lb (0.4 kg), maximum length and girth combined is 84 in (215 cm)
The following are the maximum values that FedEx allows for FedEx Home Delivery® and FedEx Ground®:
- maximum weight is 150 lb (68 kg)
- maximum length is 108 in (274 cm)
- maximum length and girth combined is 165 in (419 cm)
The following are the maximum values that FedEx allows for FedEx Express Saver®, FedEx 2Day®, FedEx 2Day® AM, FedEx Standard Overnight® and FedEx Priority Overnight®:
- maximum weight is 150 lb (68 kg)
- maximum length is 119 in (302 cm)
- maximum length and girth combined is 165 in (419 cm)
For more information about package requirements, refer to the FedEx website.
Require a signature when FedEx shipment is delivered
To require a signature when the shipment is delivered, then do either of the following when you buy a shipping label:
- If anyone can sign, then select Signature required. This service costs $6.35 USD.
- If the signer must be over the age of 21, then select Adult signature required. This service costs $7.65 USD.
Submitting shipping claims for FedEx shipments
If you're using FedEx with Shopify Shipping and your FedEx shipment is lost, damaged, or late, then you can submit a shipping claim with Shopify Shipping Support.
Included insurance coverage for with FedEx shipments
FedEx offers up to $100 USD coverage for lost and damaged packages.
Submit a shipping claim for lost or damaged FedEx shipments
If your FedEx shipment is lost or damaged, then submit a shipping claim in the Shopify admin.
You should submit your claim as soon as you discover that a package was lost or damaged. FedEx must receive notice of a claim within 90 days after delivery of the package or, in case of a lost package, within 90 days after the package was accepted by FedEx. Shopify Shipping Support also needs time to process and direct your claim to FedEx before the liability period expires.
Include the following information in your claim:
- shipper's full name, email, phone number
- customer's full name, email, phone number
- description of the items in the shipment
- number of items in the shipment
- retail value of each item
- total value of the items in the shipment
- Proof of Value documentation, such as copy of retail invoice or receipt, or copy of order status page
For damaged FedEx shipments, you also need to include the following information:
- description of the damage
- detailed photographs of the following:
- damaged external packaging
- internal packaging
- damaged contents
- shipping label attached to the packaging
Submit a shipping claim for late with FedEx shipments
If your FedEx shipment is late, and you want to track the package and file a claim, then submit a shipping claim in the Shopify admin.
You need to make your claim request within 12 calendar days of the shipping date, the date which the package was dropped off with FedEx.
Include the following in your claim:
- the date the package was dropped off with FedEx
- the date the shipment was delivered
Requesting support for FedEx shipments
If you're using FedEx with Shopify Shipping and you need help, then refer to the following table to learn who to contact:
| Situation | Contact |
|---|---|
| Get help before you buy a label. | Shopify Support |
| Get assistance after buying a label, such as rerouting a package. | Shopify Support |
| Submit a claim. | Submit a shipping claim to Fedex through the Shopify admin |
| Dispute a shipping adjustment. | Shopify Support |