Quick replies

You can create custom shortcuts that send a frequently-repeated phrase or comment to customers.

Create quick replies

In Shopify Inbox for desktop, iOS, or Android, you can create quick replies to use for messages that you frequently send to customers. For example, if customers often ask you whether you accept returns or exchanges, then you could create a quick reply that includes a link to your store's policy. When you create a quick reply, you give it a one-word name that you use as a shortcut to the quick reply when you're messaging a customer.

Steps:

Desktop

1. Go to Shopify Inbox, and then log in to your store.
2. Click Settings, and then click Quick replies.
3. Click Create quick reply.
4. In the Shortcut field, enter the shortcut for the quick reply. Typing the shortcut in the message field on Shopify Inbox autofills the full message. You can enter only one word for a shortcut.
5. In the Message field, enter the quick reply text. This is the message that customers autofills when you enter the shortcut.
6. Click Save.

iPhone

1. In the Shopify Inbox app, tap your profile image, and then tap Quick replies.
2. Tap the + to create a new quick reply.
3. In the Shortcut field, enter the shortcut for the quick reply. Typing the shortcut in the message field on Shopify Inbox autofills the full message. You can enter only one word for a shortcut.
4. In the Message field, enter the quick reply text. This is the message that customers autofills when you enter the shortcut.
5. Tap Save.

Android

1. In the Shopify Inbox app, tap your profile image in the upper right corner of your device, and then tap Quick replies.
2. Tap the + to create a new quick reply.
3. In the Shortcut field, enter the shortcut for the quick reply. Typing the shortcut in the message field on Shopify Inbox autofills the full message. You can enter only one word for a shortcut.
4. In the Message field, enter the quick reply text. This is the message that customers autofills when you enter the shortcut.
5. Tap Save.

Edit or delete a quick reply

Steps:

Desktop

1. Go to Shopify Inbox, and then log in to your store.
2. Click Settings, and then click Quick replies.
3. Click the quick reply that you want to edit or delete.
4. Do one of the following actions:
   • To edit a quick reply, make the required changes, and then click Save.
   • To delete a quick reply, click Delete quick reply, and then click Delete.

iPhone

1. In the Shopify Inbox app, tap Store > Quick replies.
2. Tap the quick reply that you want to edit or delete.
3. Do one of the following actions:
   • To edit a reply, make the required changes, and then tap Save.
   • To delete a reply, tap Delete reply.

Android

1. In the Shopify Inbox app, tap Store > Quick replies.
2. Tap the quick reply that you want to edit.
3. Do one of the following actions:
   • To edit a reply, make the required changes, and then tap Save.
   • To delete a reply, tap Delete reply.

Using quick replies in conversations

You can use quick replies in your conversation in the following ways:

• Click or tap the lightning bolt icon in your messaging window. Your quick replies display in a list. Click the reply you want to use.
• In the Shopify Inbox mobile app, enter the shortcut for the quick reply that you want to use.

Steps:

Desktop

1. Go to Shopify Inbox.
2. Select the conversation that you want to open.
3. Click the lightning bolt icon in the message bar, and select a quick reply.
4. Click Send.

iPhone

1. Go to Shopify Inbox.
2. Select the conversation that you want to open.
3. Tap the lightning bolt icon to load a list of your saved quick replies. Tap the quick reply to auto-fill the messaging window with the quick reply text.
4. Tap the send icon to send the text to your customer.

In the mobile Inbox app, you can also type the shortcut assigned to your quick reply. If there is a matching shortcut, then the quick reply displays above the messaging window. Tap the quick reply to auto-fill the messaging window with the quick reply text.

Android

1. Go to Shopify Inbox.
2. Select the conversation that you want to open.
3. Tap the lightning bolt icon to load a list of your saved quick replies. Tap the quick reply to auto-fill the messaging window with the quick reply text.
4. Tap the send icon to send the text to your customer.

In the mobile Inbox app, you can also type the shortcut assigned to your quick reply. If there is a matching shortcut, then the quick reply displays above the messaging window. Tap the quick reply to auto-fill the messaging window with the quick reply text.