Setting up the Messenger channel

The Messenger channel lets you connect Messenger for Facebook and Messenger for Instagram to Shopify Inbox. After you install and set up the Messenger channel, you can send and receive messages from Messenger within Inbox.

Before you add the Messenger channel, make sure that you have a Facebook business page.

Install Shopify Inbox

Before you add the Messenger channel, you need to install Shopify Inbox. Shopify Inbox lets you share products and discounts, and manage customer conversations.

Steps:

1. Install Shopify Inbox on one of the following mobile devices:
   • iPhone
   • Android
2. Open Shopify Inbox, and then log in to your Shopify account.

Note

You can use the web version of Shopify Inbox instead of a mobile device.

For more information on Shopify Inbox setup, refer to Setting up Shopify Inbox.

Add the Messenger channel to your store

Note

If Messenger for Facebook or Messenger for Instagram were already connected to Inbox before the migration to Facebook and Instagram by Meta, then the Messenger channel is already installed and set up in your store. You don't need to do anything.

To install the Messenger channel in your store, download it from the Shopify App Store. After the app is installed, you can connect Messenger for Facebook and Messenger for Instagram to Shopify Inbox.