Setting up Messenger for Facebook to use with Shopify Inbox

This page was printed on Mar 25, 2023. For the current version, visit https://help.shopify.com/en/manual/inbox/integrations/messenger-for-facebook.

The Messenger for Facebook feature in the Messenger channel lets you connect Facebook to Shopify Inbox. After you activate the Messenger for Facebook feature in the Messenger channel, you can send and receive messages from Facebook with Shopify Inbox. Before you add Messenger for Facebook, make sure that you have a Facebook business page.

Messenger for Facebook

You can add Messenger for Facebook from the the Messenger channel at any time. If Facebook Shop, Instagram Shopping, or Facebook Marketing are already set up in your store's Facebook and Instagram by Meta, then some steps might already be completed.

Before you add Messenger for Facebook to your Messenger channel, make sure that you've set up Facebook and Instagram by Meta and that the Messenger channel is installed in your store.

Add Facebook to the Messenger channel

You can see your Messenger for Facebook messages in your Inbox dashboard. This allows you to use Shopify Inbox to respond with text, images, product links, or discount codes.

Steps:

  1. From your Shopify admin, click Settings > Apps and sales channels.

  2. From the Apps and sales channels page, click Messenger.

  3. Click Open sales channel.

  4. Click Overview.

  5. In the Facebook Messenger section, click Start setup.

  6. Click Confirm to connect Messages to Shopify Inbox.

  7. Click Go to Facebook Page to set up your Messages button. Your business's Facebook page must have a Message us button to complete this step.

  8. Click Go to Inbox to log in to Shopify Inbox to complete your Messenger setup.

When a customer messages you on Facebook, you can now respond using Shopify Inbox.

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