Team conversations

Any member of your team with a staff login can send text and images directly to any other staff on your team in the Team conversation section of Shopify Inbox. Team members can also send messages to themselves if they want to.

Retail staff don't have access to Shopify Inbox and therefore can't use team conversations. All other team members must have a staff login in your Shopify store in order to use team conversations, but no further staff permissions are required. Team members do not need any apps permissions to log in to Shopify Inbox. The amount of staff that you can create is based on your Shopify plan.

If you want to send a message to a team member who is not currently using Shopify Inbox, then you can send them an email invitation by initiating a new conversation with them.

Start a new team conversation

Respond to an existing team conversation

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