Shopify Inbox
This page was printed on May 30, 2023. For the current version, visit https://help.shopify.com/en/manual/inbox?utm_campaign=inbox_resources_help_docs&utm_medium=inbox&utm_source=brochure.
Shopify Inbox is a single mailbox for all your online customer interactions. You can use it to manage customer conversations, customize the chat appearance on your online store, create automatic responses, and view conversation analytics from your Shopify admin. Shopify Inbox is available on the web at inbox.shopify.com, and can also be downloaded on iOS and Android mobile devices.
Shopify Inbox can be used to add chat to your online store, allowing customers to message you while they shop. You can also receive messages from customers using other messaging channels like Messenger. With Shopify Inbox, you can view and respond to these messages from your desktop and mobile device.