Protecting your store from bots
Shopify uses multiple tools to protect your store from bots and automated traffic. Bots are used widely throughout the internet, some bots can be beneficial and others harmful. For more information about bot types, refer to Bot types and intents.
In this article you can learn more about the ways Shopify handles automated traffic and bots, and how you can reduce bot impact on your store.
How Shopify protects your store from bots
Shopify uses Cloudflare services to protect your store from bots. All requests that come to your online store on Shopify must first pass through Cloudflare. Shopify uses features, such as Web Application Firewall (WAF) and Distributed Denial Of Service(DDOS) protection, to shield your store from the majority of automated traffic and bots.
Shopify also uses hCaptcha that helps to analyze the behavior of visitors to your online store. hCaptcha is a security tool that blocks spam from bots and lets legitimate users access your content or services without unnecessary friction.
If you have questions about bots and automated traffic at Shopify, then contact Shopify Support.
Reducing bot impact on your store
You can use the following strategies to understand and reduce the impact of bots on your Shopify store:
- Make sure that hCaptcha is activated in your store: Activate hCaptcha in your store.
- Update your theme and apps regularly: Update your Shopify theme and apps regularly to ensure you have the latest patches and improvements.
- Educate your staff: Ensure that staff that manages your store understands bots and how to recognize them.
- Monitor traffic analytics: Use Shopify analytics or Google Analytics to monitor traffic for spikes or patterns that might indicate bot activity.
If you have questions or suspect that bots are impacting your store, then contact Shopify Support.