Shopify POS locations

If you have multiple locations, then only the products stocked at your Shopify POS device’s assigned location are available for sale (in the products view). The assigned location’s inventory count is updated whenever a product is sold or restocked on Shopify POS.

Select a Shopify POS location

You can change the location that is set on your Shopify POS device.

Steps:

1. From Shopify POS, tap Store, and then tap Locations.
2. If your location is not on the list, then tap Add or edit your locations to create a new location.
3. Tap a location, and then tap Switch.

See a product's details

To view a product's details, tap the information icon.

The product details include the following information:

• product image
• compare-at price, if applicable
• current location's inventory levels
• inventory levels at your other locations, if applicable
• inventory levels at your custom fulfillment service or third-party shipping service, if applicable
• description
• product SKU
• product vendor
• product type

To see all of the product details, you might need to scroll down.

To see a larger view of the product image, you can tap on the image.

When the image is expanded, you can swipe to see all variants of the product.

Search multiple locations for orders

You can search for orders that were made at different locations from the Orders screen of Shopify POS.

Steps:

iPad

1. On the Orders screen, tap the search icon.

2. In the search field, enter either the order ID or customer name. Orders that match your search appear beneath the search field.

3. To show orders for a different location, tap the location and select a different one.

4. Tap an order to open it, or tap Cancel to return to the Orders screen.

Limit the order-lookup permissions of staff

If you want to limit your staff with POS PINs from searching for orders that were made at different locations then you can set limited staff permissions.

iPhone

1. On the Orders screen, tap the search icon.

2. In the search field, enter either the order ID or customer name. Orders that match your search appear beneath the search field.

3. To show orders for a different location, tap the location and select a different one.

4. Tap an order to open it, or tap Cancel to return to the Orders screen.

Limit the order-lookup permissions of staff

If you want to limit your staff with POS PINs from searching for orders that were made at different locations then you can set limited staff permissions.

Android

1. On the Orders screen, tap the search icon.

2. In the search field, enter either the order ID or customer name. Orders that match your search appear beneath the search field.

3. To show orders for a different location, tap the location and select a different one.

4. Tap an order to open it, or tap Cancel to return to the Orders screen.

Limit the order-lookup permissions of staff

If you want to limit your staff with POS PINs from searching for orders that were made at different locations then you can set limited staff permissions.

Refund an entire order

You can refund orders from the Orders screen of Shopify POS. When you refund an order, you can make sure that your inventory levels are correct by restocking returned products. Restocked products are assigned to the inventory of the Shopify POS app's assigned location.

Steps:

1. From the Orders screen, tap the order that you want to refund.
2. Tap Refund products.
3. Use the + and - beside each product to enter the quantity that you're refunding.
4. If you don't want to return the items to your inventory, then disable the Restock option.
5. To refund the cost of shipping, tap Add beside Shipping.
6. If the customer used more than one payment method, then you can split the refund between the same payment methods that they used. Enter the amount that you want to refund to each payment method in the Refund amount section.
7. Optional: Tap Add reason for return, to add a reason for the return.
8. When you're ready to process the refund, tap Refund.
9. If the customer paid with cash or an external payment provider, then follow the on-screen prompts and tap Continue.
10. If you want to email or text a confirmation receipt to the customer, then tap Email receipt or Text receipt on the Refund successful screen.
11. After the refund is processed, tap Done to return to the order details screen.

Limit the location permissions of staff

If you want to limit your staff with POS PINs from accessing your locations settings and viewing orders made at other locations, then you can set limited staff permissions.