Activating Shopify Markets Pro

After your Markets Pro application is approved, you receive an email and a notification in the Markets page, and then you can activate Markets Pro in your Shopify admin.

Before you activate Markets Pro

Before you activate Markets Pro, make sure that you understand the following changes that Markets Pro will make to your online store.

Markets Pro changes to your store
Settings Changes
  • Your payment gateway switches to the Markets Pro payment gateway for international orders.
  • Your product catalog is automatically classified with HS codes and adjusted for restrictions by country.
  • Your product prices are increased by a specific percentage to include the currency conversion fee.
  • Checkout
  • Local payment methods are added to your checkout.
  • Duties are calculated and collected at checkout.
  • Customer's phone number is collected at checkout for Markets Pro orders.
  • DHL Express with duties prepaid shipping is used at checkout.
  • Disclaimer is added to checkout that states Global-e is the merchant of record for the transaction on international orders.
  • Markets
  • Markets are created for international markets where you currently sell.
  • Unsupported countries are removed from Markets.
  • Unsupported currencies switch to USD.
  • Online store
  • 136 currencies accepted in your online store.
  • Geolocation app is automatically installed to your online store, so your customers can shop in their local experience.
  • A domain redirect is activated to optimize SEO.
  • All your international orders are fraud checked.
  • Payments
  • You receive payouts in USD.
  • Markets Pro shipping labels have a new transaction type in payouts.
  • Markets Pro becomes your merchant of record for all international orders.
  • Activate Markets Pro

    1. From your Shopify admin, go to Settings > Markets.
    2. Click Activate now.
    3. In the Shipping with DHL Express through Markets Pro section, depending on your order fulfillment method, do one of the following:
    • If you fulfill orders yourself, then review the changes, and then click Next.
    • If you fulfill orders using a fulfillment partner, then copy the globally unique identifier (GUID), enter the GUID in the fields required by your fulfillment partner, and then click Next.
      • Shipstation: To connect your account to Shipstation, refer to this guide.
    1. In the Choose a shipping strategy section, review the options and do one of the following:
    • To set flat shipping rates for individual zones based on median package weight, select Use flat shipping rates, and then click Next.
    • To automatically calculate shipping rates for each order, select Use Markets Pro calculated rates, and then click Next.
    • To manage your shipping rates for each market manually, do the following:
      1. Click View advanced options, and then select Manage your own rates.
      2. Select I agree to Shopify changing my existing rates, and then click Accept.
      3. Click Next.
    1. In the Changes to fulfillment for secondary markets section, review the information, and then click Accept.
    2. In the Changes to currencies and payments section, review the changes, and then click Accept.
    3. In the Changes to your markets section, review the changes, and then click Accept.
    4. In the Products restrictions section, review products that are globally or partially restricted to sell, and then click Accept. You can view the reasons for these restrictions, but you can't delete a restriction. Restricted products aren't displayed to your customers in indicated markets.
    5. In the Other changes with Markets Pro section, review the complete list of store and market settings that might change, and then click Activate Markets Pro.

    Deactivating Markets Pro

    Activating Markets Pro affects all your markets. You can't activate or deactivate Markets Pro for specific markets.

    If you no longer want to use Markets Pro for all your international orders, then you need to contact Shopify Support and request to deactivate Markets Pro on your store. Only store owners can deactivate Markets Pro.

    After deactivating Markets Pro, consider the following:

    • Non-primary markets are deactivated. You'll need to review your markets and reactivate them before cross-border sales resume.
    • Review and update your shipping rates after deactivation. Shipping rates don't automatically revert to how they were before activating Markets Pro.
    • Orders created prior to deactivation still need to be fulfilled through Markets Pro using DHL Express. Orders placed after deactivation can use other fulfillment methods.

    You can reactivate Markets Pro from Settings > Markets.

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