Getting paid for Shopify Markets Pro orders
Your transactions for fulfilled and eligible Markets Pro orders are collected and combined to a payout on the 1st, 8th, 15th, and 22nd day of each month. A payout is sent to your bank account within 1-3 business days, and might take an additional 3 days to become available in your bank account. If your payout fails, then the payout is attempted again within 72 hours and you receive a notification upon failure.
You receive payouts in USD, and only for fulfilled and eligible orders. For more information, refer to Making your orders eligible for payouts.
On this page
Getting paid
View your payouts transactions and learn how you can handle refunds, pre-orders, taxes and duties.
View your payouts transactions
You can view your payouts information and payout schedule in your Shopify admin. The transaction data contains a full breakdown of all costs and fees for each fulfilled order. The breakdown of fees includes the following information:
- taxes
- duties
- remitted value-added tax (VAT)
- shipping costs
- shipping label price adjustments
- Markets Pro processing fee
Markets Pro transactions are displayed as Flow Commerce on your bank account and credit card statements.
Steps:
- From your Shopify admin, go to Finances > Payouts.
- Click Transactions.
- Click More filters.
- Click Payment method.
- Select Markets Pro.
Refunds
The process for Markets Pro refunds depends on whether an order is canceled:
- If an order isn't canceled, then you can refund any part of the order. The order is eligible for payout after the order is fulfilled.
- If an order is canceled, then you must refund the entire processed amount to your customer. After the transaction is complete, the refund is included in the next payout. Instead of withholding payment on the canceled order, consider offering the customer a discount code for their next purchase.
Markets Pro transaction fees, taxes, and duties aren't refunded to you if the order is already fulfilled. Refunds for any part of the order are possible within 180 days. Orders in a chargeback state can't be refunded until the chargeback is resolved.
Learn more about how to refund Markets Pro orders.
Taxes and duties
Taxes and duties are charged at the time the package is fulfilled. If you refund an order that you already fulfilled and shipped, then Markets Pro doesn't refund any fees, duties, and taxes.
Digital products and goods payouts requirements
Digital products can include products, such as digital gift cards, online courses, podcasts, and sound effects and music. When you sell digital products using Markets Pro, your businesss needs to meet the following requirements:
- A digital order must contain both a digital product and a physical product to be paid out. If your order contains only digital products, then you automatically become the merchant of record for the order and this order isn't considered as a Markets Pro order.
- For your digital products, make sure to deselect This is a physical product on your product pages. If you don’t change this setting on digital products, then they’re processed as physical products.
- Your digital products need to be stocked at a location that's based in the United States.
Pre-orders
Pre-orders aren't paid until you fulfill your order. You receive payouts only for fulfilled orders. If you use pre-orders in your business, then consider using a tag to identify a pre-order. Action required payout status is displayed next to your order until you fulfill your order.
Capturing payments with apps or automations
If you use first-party or third-party apps to capture payments, such as automation flows for Markets Pro orders, then you should double check that your authorized payments have been captured. You can review authorized orders in your Shopify admin by filtering your orders.
Steps:
- From your Shopify admin, go to Orders.
- Click the Search and filter button.
- Add the filters Payment status: Authorized and Merchant of record: Markets Pro.
Markets Pro shipping labels
Shopify Markets Pro shipping labels ensure correct duties handling, seamless customs clearance, specialized shipping rates, and faster transit times.
If you fulfill an order using non-Markets Pro shipping labels, then duties collected at checkout are released to you as part of your payout. You might need to refund the duties amount to your customers. When using non-Markets Pro shipping labels, your customers are at risk for being double-charged for duties or their package can be held at customs.
Calculating Markets Pro payouts
You can use the following calculation to calculate Markets Pro payouts:
Total order cost – (remitted tax/VAT + remitted duty + processing fee + currency conversion fee) = Amount paid
For example, when an order is placed for a shirt for a total cost of 150 EUR, the total breakdown of an order is the following:
The currency conversion rate on the day of the transaction is used to calculate your payout amount into your currency. In this example, 150 EUR is a converted total of 158.97 USD (1 USD = 0.94364EUR).
What the customer pays
- a shirt costs 120 EUR
- duties cost 5 EUR (5.30 USD withheld)
- taxes and VAT cost 10 EUR (10.60 USD withheld)
- international shipping costs 15 EUR
In this example, your customer pays 150 EUR to Global-e. Global-e remits the following costs:
- the cost of 10 EUR tax/VAT to the government
- the cost of 5 EUR duties to the customs agencies
What you pay
- The transaction fee of 10.33 USD (6.5% of the total order value) is paid as the Markets Pro processing fee.
- The currency foreign exchange (FX) fee of 3.62 USD (2.5%) is paid for currency conversion. The FX fee is calculated on the total order value (158.97 USD).
You can add these amounts to what the customer pays by making price adjustments.
After all these costs are taken out, you receive 128.77 USD.
You need to decide how much you want to charge your customer for shipping. Markets Pro includes shipping rates recommendations for better conversion. The shipping fee that you collect from your customer is included in your payout. The cost of the shipping label you purchase is deducted from your future payout and is displayed in your order's timeline.
Making your Markets Pro orders eligible for payout
Unfulfilled Markets Pro orders aren't included in payouts and have the Action required payout status until you fulfill your orders. Orders are considered fulfilled when a carrier and tracking number are assigned to your order in Shopify, and your shipping label is scanned by the carrier. If your order isn't processed for payout, then you might need to take additional action to make your order eligible for payout.
Review the following table to learn more about reasons why an order might be blocked for payout, gain insights into potential reasons for payout delays, and what actions you need to take:
| Reason a payout is blocked | Action to take | Description |
|---|---|---|
| You haven't fulfilled and shipped the order | Fulfill and ship the order | Your shipping label needs to be scanned by the carrier. If you drop off your package at a post office, then it might take up to 48 hours before the order is scanned. If you use a third-party logistics provider, then you need to provide a carrier name, tracking number, and a URL. If your order is a pre-order, then your order isn't eligible for payout until it's fulfilled. Consider using a tag to identify pre-orders. |
| Your order doesn't have tracking information | Add tracking information to the order | To add a tracking number for a fulfilled order, click Add tracking in your order. All orders must have a valid tracking number, with a carrier name and activity displayed in that tracking number. If the tracking information only includes a URL, then the payout is blocked. This might happen when you use a third-party logistics company and you don't input a tracking number. |
| No carrier activity is available | Contact the carrier for more information | When no carrier activity is available, you need to contact the carrier directly to ensure that your order was picked up and to verify correct tracking information. If you drop off your package at a post office, then it might take up to 48 hours before the order is scanned. Before a package is scanned by a carrier, it's marked as Action required. Allow processing time for the scan, as it might vary based on your drop-off method. In some cases, the package seems to be in transit because it must travel to the carrier's transit hub before the order is scanned by the carrier. During this time, the order might still have the Action required status. |
| You haven't refunded the entire canceled Markets Pro order | Refund the entire order | If an order is canceled, then you need to refund the entire order. Partially refunded orders aren't eligible for payout. All funds that were processed need to be returned to the customer. |
View Markets Pro orders with action required status
You can view and filter your Markets Pro orders that have the Action required status from your Shopify admin.
Steps:
- From your Shopify admin, go to Finances > Payouts.
- Click Transactions.
- Click Payouts status, and then select Action required.
- Optional: To filter Markets Pro orders, do the following steps:
- Click More filters.
- Click Payment method.
- Select Markets Pro.