Migrating from ShopKeep to Shopify

You can use the Store Importer app to migrate your ShopKeep products to Shopify. You need to export your data from ShopKeep before you can import it to Shopify.

Step 1: Export your store data from ShopKeep

Export your product data from your ShopKeep BackOffice. For detailed instructions, refer to ShopKeep Support pages.

Step 2: Import your store data into Shopify

After you export your product data from ShopKeep, import the exported file into Shopify.


  1. From your Shopify admin, click Apps > Store Importer.

  2. On the Store Importer page, click Add file and select the exported file.

If the platform mentioned on the Store Importer page is not your store's platform, then scroll down to the bottom of the page and click Select a different platform. You can then select ShopKeep from the drop-down menu.

  1. Click Continue import > Import.

Step 3: Review and update your imported data

The following sections describe some of the things that you might see while importing your ShopKeep data into Shopify:

Import was successful with changes

When your import is finished, the import summary page shows you the details of your import. Review the messages in the review section of the import summary for any errors. You can edit your imported information manually by clicking View items next to these messages.

Some products failed to import

If some of your products didn't import, then you can add the products manually.

Products imported successfully but aren't published

If any of your products in ShopKeep had their product visibility set to hidden when you exported your data, then those products are imported into Shopify as hidden, as well. If you don't want a product to be hidden, then make it available for the sales channels of your choice.

Imported products no longer have their dimensions

If your customers need the dimensions of your product, then add the dimensions directly to the product description.

Service products imported as physical products

If you had any service products in your ShopKeep site, then they are imported as physical products in your Shopify store and do not have shipping options included. If your service products require bookings or subscriptions, then you need to install a suitable app to support this.

Import data on top of an existing import

If you think you missed something in your previous import, then you can import your store data again on top of your current import by clicking Start new import.

  • If your Shopify store or previous import already contains customers, then they are updated. The customers are first matched by email address, and then telephone number if no email address match is found. If a match is found, then the existing record is updated as follows:

    • Tax exempt and marketing subscription statuses are overwritten.
    • Tags, addresses, and notes from the import are added.
    • If the first name, last name, or telephone number fields are empty in the existing record and included in the imported customer record, then they are added.
  • If an import contains products that are already on your Shopify store, then the matching products in the import are skipped and not imported. A list of the skipped products is shown in the Import summary after the import is complete.

Delete a store data import

If you’re unsatisfied with a data import, then you can delete it. For example, if your data import contains many failed items, then it might be helpful to remove that import and try again. You can delete only your latest import. Wait for the data to delete completely before you start another import.


  1. On the Import complete page, click Delete import.

  2. On the Delete import dialog, click Delete import.

After all your imported files are deleted, click Start new import to start another import.

Considerations for customer passwords

Because passwords are encrypted, you can't migrate customer passwords from another platform to Shopify. As a result, only customer records are migrated to Shopify instead of customer accounts.

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