Adding Messenger

Note

On July 13th, 2023, Apple Messages for Business (formerly Apple Business Chat) and the Facebook & Instagram Messenger Channel will no longer be supported by Shopify Inbox.

The Messenger channel lets you connect Messenger for Facebook to Shopify Inbox. After you activate the Messenger channel, you can send and receive messages from Messenger within Inbox. Before you add the Messenger channel, make sure that you have a Facebook business page and that you've installed Shopify Inbox.

Install Shopify Inbox

Before you add Messenger to Facebook and Instagram by Meta, you need to install Shopify Inbox. Shopify Inbox lets you share products and discounts, and manage customer conversations.

Steps:

1. Install Shopify Inbox on one of the following mobile devices:

• iPhone
• Android

1. Open Shopify Inbox, and then log in to your Shopify account.

Note

You can use the web version of Shopify Inbox instead of a mobile device.

For more information on Shopify Inbox setup, refer to Setting up Shopify Inbox.

Add the Messenger channel

The Messenger channel lets you connect Messenger for Facebook and Messenger for Instagram to Shopify Inbox. After you install and set up the Messenger channel, you can send and receive messages from Messenger within Inbox.

For more information on setting up the Messenger channel, refer to Setting up the Messenger channel.