Messenger
This page was printed on Oct 27, 2020. For the current version, visit https://help.shopify.com/en/manual/online-sales-channels/facebook-messenger.
You can use the Messenger sales channel to let customers shop directly from conversations in Messenger and to respond to your customers' questions in a single message thread. Customers can also receive automated notifications in Messenger about their orders.
Customers can contact you by clicking Message Us from your online store or by clicking Message on your business's Facebook page.