Messenger

Also in this section

• Requirements
• Sending order updates and responses
• Setting up
• Adding a Message Us button
• Customizing automated messages

Note

As of September 13, 2021, the Messenger sales channel is no longer supported by Shopify. If you want to continue using Messenger with Shopify, then you need to add Facebook Messenger to the Facebook channel.

You can use the Messenger sales channel to let customers shop directly from conversations in Messenger and to respond to your customers' questions in a single message thread. Customers can also receive automated notifications in Messenger about their orders.

Customers can contact you by clicking Message Us from your online store or by clicking Message on your business's Facebook page.

In this section

• Facebook Messenger eligibility requirements

• Sending order updates and responses

• Setting up Facebook Messenger

• Adding a Message Us button to your online store

• Customizing automated messages in Messenger