Setting up Facebook Messenger

Note

As of August 30, 2021, the Messenger sales channel is no longer supported by Shopify. If you want to continue using Messenger with Shopify, then you need to add Facebook Messenger to the Facebook channel.

After you’ve confirmed your store’s eligibility for the Messenger channel, you can add it to Shopify.

Add the Messenger sales channel

Steps:

Desktop

1. From your Shopify admin, click the + button beside the Sales channels heading.
2. On the Add sales channel dialog, click Messenger to learn more about the sales channel.
3. Click Add channel.

iPhone

1. From the Shopify app, tap Store.
2. Tap Add channel beside Sales channels.
3. From the Add sales channel screen, tap Messenger.
4. Tap Add Messenger.

Android

1. From the Shopify app, tap Store.
2. Tap the + button beside Sales channels.
3. From the Add sales channel screen, tap Messenger.
4. Tap ADD MESSENGER.

1. After you've reviewed the terms of service, click Connect account and follow the prompts to give Shopify permission to view your public profile, manage your Pages, and send messages from Pages you manage.

2. In the Facebook page section, select the Facebook page that you want to connect to the Messenger channel, and then click Connect page.

Remove the Messenger sales channel

When you remove the Messenger channel, the widget that customers see on your checkout page will also be removed. Customers will stop receiving updates from you.

Note

If you decide to add the Messenger channel again with the same Facebook page, then you can continue the conversations that you had started before.

Steps:

Desktop

1. From your Shopify admin, go to Settings > Sales Channels.

iPhone

1. From the Shopify app, go to Store > Settings.
2. Under Store settings, tap Sales channels.

Android

1. From the Shopify app, go to Store > Settings.
2. Under Store settings, tap Sales channels.

1. Click the trash icon beside Messenger.