Manage your Shop product reviews

Reviews are visible in the Shop channel to staff members who have the Customers permission.

Each of your products that display in Shop are eligible for review. You can't opt out of receiving product reviews if you sell products on Shop. If you don't want to sell products on Shop, then you can manage your shopping settings in the Shop channel.

If you believe a review violates the Shop Product Review Policy, Shop Terms of Service, or otherwise violates the law, then you can report a review.

Customize review request notification intervals

After an order is delivered, you can send a review request any time between 1 to 180 days after delivery. You can customize the time period from when a customer receives their order to when they get a notification requesting a review.

Steps:

  1. From your Shopify admin, click Settings > Apps and sales channels.

  2. From the Apps and sales channels page, click Shop.

  3. Click Open sales channel.

  4. Click Settings.

  5. In the Shop reviews section, in the Once an order is delivered customers will get a notification after field, enter the number of days that you want to send a notification after.

Reply to Shop product reviews

You can reply to a Shop product review in your Shopify admin. Your reply may be screened before being published to make sure that it follows the Shop product review merchant guidelines.

After your reply is published, it displays in Shop underneath the review that you replied to, and the reviewer receives a push notification.

Steps:

  1. From your Shopify admin, click Settings > Apps and sales channels.

  2. From the Apps and sales channels page, click Shop.

  3. Click Open sales channel.

  4. Click Reviews, and then click the review that you want to reply to.

  5. In the Reply to this review field, type your reply up to 1,000 characters, and then click Send reply.

Edit or delete a reply

  1. From your Shopify admin, click Settings > Apps and sales channels.

  2. From the Apps and sales channels page, click Shop.

  3. Click Open sales channel.

  4. Click Reviews, and then click the review that you want to edit or delete.

  5. Do one of the following:

    • Click Edit reply to edit your reply, and then click Edit reply to publish your changes.
    • Click Delete reply to delete your reply, and then click Delete reply to confirm deletion.

Report a product review

Shop takes certain proactive and reactive steps to help make sure that reviews that violate the Shop Product Reviews Policies aren't published, or that they're removed.

If you believe that a review violates Shop’s policies, then you can report a review. Reasons for reporting reviews include the following examples:

Report a Shop product review
Reason for reportingDescription
UnrelatedThe review isn’t about the product the customer reviewed, or your store.
SpamThe review contains ads, links, or promotional content.
OffensiveThe review contains inappropriate, sexually explicit, or violent content.
Bullying or harassmentThe review attacks an individual or group of people.
Hate speechThe review contains harmful content based on an individual or group identity.
Fraud or scamThe review contains allegations about improper store or customer behavior.
Personal informationThe review contains information that could identify the reviewer such as email, phone number, or credit card details.
Illegal activities or regulated goodsThe review references items that go against Shop Merchant Guidelines.
Intellectual property infringementThe review violates intellectual property laws.
Conflict of interestThe review is from someone affiliated with your store, or a competing store.

If any of the above reasons apply, then you can use the following steps to report a review.

Steps:

  1. From your Shopify admin, click Settings > Apps and sales channels.

  2. From the Apps and sales channels page, click Shop.

  3. Click Open sales channel.

  4. Click Reviews, and then click the review that you want to report.

  5. Click the icon, top right of the review, and then click Report.

  6. Select a reason for reporting from the drop-down list, and then click Report.

After you report a review, it can take up to five business days for the report to be investigated. You can check the review in your Shopify admin for any updates. If a review is removed, then it no longer displays in your Shopify admin.

Collect reviews on purchases made outside of Shop

By default, customers can review products that they purchase both through the Shop app, and on your online store. You can activate or deactivate reviews for purchases made on your online store.

Steps:

  1. From your Shopify admin, click Settings > Apps and sales channels.

  2. From the Apps and sales channels page, click Shop.

  3. Click Open sales channel.

  4. Click Settings.

  5. In the Shop reviews section, select or deselect the Reviews on purchases outside of Shop checkbox.

Sync Shop product reviews with partner apps

If you use a supported partner app for reviews in addition to Shop, then you can display partner app-collected reviews on Shop, as well as display Shop reviews on your online store using a partner app.

Supported partner apps

The following partner apps are supported to sync with Shop product reviews:

Display partner app collected reviews on Shop

You can display reviews collected by supported partner apps on Shop. Reviews left for your products through these partner apps automatically display on Shop, and are included in Shop average ratings.

Steps:

  1. From your Shopify admin, click Settings > Apps and sales channels.

  2. From the Apps and sales channels page, click Shop.

  3. Click Open sales channel.

  4. Click Settings.

  5. In the Shop reviews section, review your installed partner apps, and click the checkbox next to Display reviews from partner apps in the Shop app.

After you check the Display reviews from partner apps in the Shop app checkbox, all published partner-collected reviews with text are displayed in the Shop app. You can check the number of reviews from your partner app that are published to your Shop Store from the Reviews page of the Shop channel.

Display Shop reviews on your online store using partner apps

If you have a supported partner app installed, then any reviews that are published in the Shop app are automatically shared with those apps.

You can manage whether to publish Shop-collected reviews to your online store from the admin of your partner app.

Shop-collected reviews that are displayed on your online store include a Verified by Shop badge, which indicates that the review was collected in Shop, and is verified to a product and order in Shopify. You can't remove the Verified by Shop badge from your Shop-collected reviews.

Shop review automations with Shopify Flow

You can use the Shop Review Published trigger to create automations in Shopify Flow that run whenever a Shop review is collected and published. The trigger can be found in Flow after you have the Shop channel installed by searching for Shop under Installed App Triggers.

The Shop Review Published trigger provides the workflow with review data such as the body, rating, product variant ID, line item id, display name of the reviewer, and the timestamp for when the review was submitted. It also provides the workflow with the Shopify product, order, and shop data.

You can use the Shop Review Published trigger to create useful workflows such as having a staff member notified when a review was published in Shop. To find and install example templates from the Flow template browser, filter Apps by Shop.

You can install Shopify Flow from the Shopify App Store. Learn more about Shopify Flow.

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