Shop product reviews

After a customer purchases a product through the Shop app or your online store, they can leave a product review in the Shop app. Product reviews help you collect feedback about your store and products, and can provide your customers with helpful information when considering a purchase. Only Shop customers that have purchased a product from you are allowed to submit a review.

Customers receive a notification on their device, either through push notification or in-app notifications, requesting a review.

Customers can leave a rating from one to five stars, and have the option to leave a comment up to 1,000 characters long. Reviews and average star ratings are public, and are displayed on the product details page in the Shop app.

After your customer leaves a product review, reviews might be pre-screened to help make sure they follow the Shop Product Review Policies. Shop isn't responsible for the content, accuracy, or reliability of the reviews that you receive.

In this section

Can't find answers you're looking for? We're here to help you.