Promote the Shop app through SMS

Before you send an order or shipping confirmation SMS text, consider adding a call to action (CTA) that encourages your customers to download the Shop app. Learn more about SMS notifications.

Whenever possible, include a link to download the Shop app.

Add the Shop CTA to your order and shipping confirmation SMS

  1. In Customer contact, select any of the following SMS settings:

    • To activate phone or email checkout, select Customers can checkout using either their phone number or email.
    • To only activate email, select Customers can only checkout using email.
    • To activate shipping updates by SMS, check Customers can choose to add a phone number or email to receive shipping updates after they complete their order.
  2. Click Save.

Edit the Shop CTA to your order and shipping confirmation SMS

If you're not comfortable reading and editing theme code, then you can work with a Shopify expert to help you edit the templates for SMS in your Shopify admin.

However, if you're comfortable reading and editing theme code, then you can identify where to make changes and update the SMS template yourself.

Example messaging for your order confirmation SMS template

You can use the following message to encourage your customers to download the Shop app to track their packages.

Your order of {order_value} with {business_name} is confirmed! We'll notify you when your order has shipped. 
Track this and all of your orders with the [Shop app](https://qvay.app.link/crqXsWdZBib). 
To stop receiving these notifications, reply STOP.

Example messaging for your shipping confirmation email template

You can use the following message to encourage your customers to download the Shop app to track their packages.

Your order from {business_name} has shipped! 
For real-time tracking updates, download the [Shop app](https://qvay.app.link/wu6GWI0JDib).
To stop receiving these notifications, reply STOP.

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