Understanding the Collective Community Guidelines for retailers

To ensure that Shopify Collective is a place where you can build successful relationships with suppliers, you're encouraged to review the following community guidelines and best practices. You're free to communicate with the suppliers that you partner with to agree on the best ways of working together:

• Invitation etiquette: Send connection invitations only to suppliers that you genuinely want to sell with on Collective. Respond promptly to connection invitations that you receive, whether you're accepting or declining the invite.
• Honest selling: Make genuine efforts to promote and sell the supplier products that you import with Collective. Seek permission from suppliers before selling any of their products on other marketplaces.
• Be responsible: Provide accurate tax identification numbers and appropriate resale certificates to your suppliers in the United States.
• Maintain trust: Take steps to confirm customer reports about lost packages before you involve the relevant supplier.
• Return rules: Ensure that customer returns are genuine and that they're made within the agreed returns window.
• Customer experience: Aim to respond to customer support inquiries within 48 hours. Ensure that you communicate and work effectively with your suppliers to resolve any customer issues.

If you're unhappy with a particular partnership, then speak to the supplier directly. Most issues can be resolved through clear communication about expectations.

If you need to end a partnership, then you can delete a supplier in your Shopify Collective app settings, and optionally report any fraudulent practices or misconduct by the supplier. Shopify reviews these reports only to identify any potential patterns in behavior by suppliers. After you report a supplier, you don't receive further communication from Shopify regarding your feedback.