Enabling secure connections to your Shopify store

Enabling secure connections to your Shopify store ensures that the data that your customers enter remains private and secure. This is achieved using a TLS (Transport Layer Security) certificate, sometimes referred to as an SSL (Secure Sockets Layer) certificate, that encrypts communication between your store and external content, and publishes the content securely using HTTPS instead of HTTP.

For example, if your store's URL is http://www.example.com, then the URL is changed to https://www.example.com when the TLS certificate is issued. If your customers use the original URL, then they are redirected automatically to the encrypted online store.

TLS certificates have the following benefits for your online store:

  • They add a layer of security by encrypting customer data.
  • They help to build your customers' trust by displaying a padlock icon beside your online store's URL.
    Connection is secure padlock icon

Acquiring a TLS certificate

A TLS certificate is issued automatically in the following circumstances:

  • For any assets that are hosted on the .myshopify.com domain.
  • When you buy a custom domain through Shopify or transfer a domain to Shopify.
  • When you add the correct information to the A record and CNAME record when you connect your third‑party domain to Shopify. In this case, it might take up to 48 hours for the TLS certificate to be issued. During that time, an SSL Unavailable error might be displayed in your Shopify admin. A security error might also be displayed in your browser when customers visit your online store. If your store still displays a security error after more than 48 hours, then contact Shopify Support.

You can make sure that your TLS certificate has been issued by verifying that the status of the domain is Connected on the Domains page. In addition, the padlock icon is displayed beside your online store's URL in the address bar when you view your storefront.

Verifying that your assets are secure

If your online store includes images, videos, webfonts, or other assets that are hosted somewhere other than on Shopify, then they should be delivered over HTTPS. Any page in your Shopify online store that includes an asset that is not delivered over HTTPS is considered to be insecure.

The best option to ensure that your assets are secure is to host all your online store's assets on Shopify.

If you need to host your assets outside of Shopify, then make sure that you do the following:

Certification Authority Authorization (CAA) records

A Certification Authority Authorization (CAA) record is used to specify which certificate authorities are allowed to issue certificates for a domain. A certificate authority (CA) is a trusted entity that issues electronic documents that verify a digital entity's identity on the Internet.

You don't need CAA records for your store. However, if you're required to use CAA records, then the following certificate authorities (CA) must be added to each CAA record at the same time that you connect your domain to Shopify:

Troubleshooting security errors for your third-party domain

After you connect your third-party domain to Shopify, your customers can't access your online store.

Symptom

The following errors occur:

  • A TLS or SSL unavailable error is displayed in your Shopify admin.
  • A message similar to Your connection is unsecure is displayed on your storefront.

Cause

It can take up to 48 hours for the TLS certificate to be issued after you connect your third-party domain to Shopify. During that time, a TLS or SSL unavailable error might be displayed in your Shopify admin. If the error persists after 48 hours, then the settings on your domain provider's site might not be configured correctly.

Resolution

If the TLS or SSL unavailable error is still displayed after 48 hours, then do the following:

  • Verify that your A record is 23.227.38.65 and your CNAME record is shops.myshopify.com.
  • If you use CAA records, verify that you have added all the required certification authorities.
  • If you use an AAAA record, remove it.
  • If you have DNSSEC enabled for your domain, then disable it.

If you need further assistance, then contact Shopify Support.

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