If you need help with your domain, then check whether your question is answered in the FAQ below. If your question isn't answered on this page, and if you bought your domain through Shopify, then you can contact Shopify support for help with your domain.

Frequently asked questions

What is Shopify’s IP address?

If you use a third-party domain, then Shopify's IP address is To connect an existing domain, you need to set your A record to Shopify's IP address.

If you buy a domain through Shopify, or transfer your domain to Shopify, then your domain can have any of the following IP addresses:

  • to

Your Shopify domain can switch between these IP addresses at any time. To find your current Shopify IP address, from your Shopify admin, go to Online Store > Domains > DNS Settings and then check the A record section.

How do I transfer my domain out of Shopify?

If you purchased your domain through Shopify and are leaving Shopify, then you must transfer your domain out of your Shopify admin before you can use that domain with another host.

Can I change my domain?

No, your domain is a URL that acts as a unique identifier for your store and can't be changed or removed. Customers access your online store using this URL unless you have a custom domain name. If you want a custom URL for your Shopify store, such as, then you can add one to your online store by buying a custom domain.

Can I use more than two domain names for my store?

Yes, you can use up to 10 domains on your Shopify store.

Why hasn’t my site redirected to my custom domain yet?

It can take up to 48 hours for your domain to start working. If it's been more than 72 hours, contact Shopify Support.

Does Shopify provide email hosting for my custom domain?

No, Shopify doesn't provide email hosting. However, if you buy a domain name from Shopify, then you can set up an unlimited number of forwarding email addresses on your custom domain and direct them to an email account hosted by a third-party for free.

Can I change the name of a subdirectory, such as /products?

A subdirectory is a section of your main website. It is defined by a / at the end of the domain name, for example,, where /pricing is the subdirectory. Examples of subdirectories on your online store are /collections, /products, and /pages.

You cannot edit subdirectory names. Regardless of what domain you're using, the subdirectory names will remain the same.

Do I need to change the TTL number in my DNS settings?

When you're connecting a domain to Shopify you may see a TTL number in your DNS settings. You do not need to change this number. Use the default setting.

Get help with your third-party domain

Shopify Support can't help you with a domain that you purchased from a third-party provider, such as GoDaddy. For support connecting a third-party domain to Shopify, contact the domain provider and tell them that:

  • you want your root domain (your A record) to point to Shopify's IP address, which is
  • you want your subdomains (your CNAME records) to point to your Shopify-hosted domain, which is

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