Managing comments on blog posts

This page was printed on Sep 25, 2020. For the current version, visit https://help.shopify.com/en/manual/online-store/os/blogs/managing-comments.

Comments can provide a place for conversations about your business and products. You can allow customers to comment on your blog posts, disable comments, or allow comments pending moderation.

Allow or disable comments on a blog

When you create a new blog, comments are disabled by default. The comment settings have three options:

  • Comments are disabled: Visitors to your blog can't leave comments on posts.

  • Comments are allowed, pending moderation: Visitors to your blog can leave comments, but you will need to review the comments before they will appear on your blog.

  • Comments are allowed, and are automatically published: Visitors to your blog can leave comments and they will appear on your blog without your review.

To manage comment settings:

  1. From your Shopify admin, go to Online Store > Blog Posts.
  2. Click Manage comments.
  1. From the Shopify app, tap Store.
  2. In the Sales channels section, tap Online Store.
  3. Tap Blog posts.
  4. Tap the ... button beside Blog posts, and then select Manage comments.
  1. From the Shopify app, tap Store.
  2. In the Sales channels section, tap Online Store.
  3. Tap Blog posts.
  4. Tap the ⋮ button beside Blog posts, and then select Manage comments.

  1. Click the name of the blog you want to edit.

  2. In the Comments section, select the option that you want, and then click Save.

Approve or delete comments

If you choose to allow comments pending moderation, then you will have to approve all comments before they are published on your blog. You can also approve or delete multiple comments using a bulk action.

Steps:

  1. From your Shopify admin, go to Online Store > Blog Posts.
  2. Click Manage comments.
  1. From the Shopify app, tap Store.
  2. In the Sales channels section, tap Online Store.
  3. Tap Blog posts.
  4. Tap the ... button beside Blog posts, and then select Manage comments.
  1. From the Shopify app, tap Store.
  2. In the Sales channels section, tap Online Store.
  3. Tap Blog posts.
  4. Tap the ⋮ button beside Blog posts, and then select Manage comments.
  1. In the Comment section, click Approve to publish the comment on your blog, or click the trash can to delete the comment.

Remove spam comments

Shopify checks all blog comments for signs of spam and flags them. Flagged comments won't be displayed on your blog, but they will appear in your Shopify admin.

Steps:

  1. From your Shopify admin, go to Online Store > Blog Posts.
  2. Click Manage comments.
  1. From the Shopify app, tap Store.
  2. In the Sales channels section, tap Online Store.
  3. Tap Blog posts.
  4. Tap the ... button beside Blog posts, and then select Manage comments.
  1. From the Shopify app, tap Store.
  2. In the Sales channels section, tap Online Store.
  3. Tap Blog posts.
  4. Tap the ⋮ button beside Blog posts, and then select Manage comments.

  1. If the spam comment isn't flagged, then click Spam to flag it.

  2. Click the trash can beside a comment flagged as Spam to delete the comment.

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