You can use order notes to collect special instructions from customers about how to prepare and deliver an order. Most free Shopify themes let you activate an order notes text box on your cart page.
You can find the cart settings for your theme in either the Theme settings, or in a customizable section on your Cart page. Follow the steps below, or refer to the theme's documentation for more information about how to find this setting in your theme.
If your theme doesn't have an order notes setting in Theme settings, then look for the setting in the Cart or Cart settings section on your Cart page.
Activate order notes in your theme settings
From your Shopify admin, go to Online Store > Themes.
Find the theme that you want to edit, and then click Customize.
Click Theme settings.
Click Cart.
Look for Enable order notes or Enable cart notes. If you can't find either of these options, then check your Cart page.
Check Enable order notes or Enable cart notes.
Click Save.
Turn on order notes on your cart page
From your Shopify admin, go to Online Store > Themes.
Find the theme that you want to edit, and then click Customize.
Select Cart.
Click the Cart or Cart settings section. Not all themes have a customizable section on this page.
Look for Enable order notes or Enable cart notes.
Check Enable order notes or Enable cart notes.
Click Save.
Edit your order notes label
You can edit the label that appears above or alongside the order notes box. By default, the label says “Order special instructions”:
From your Shopify admin, go to Online Store > Themes.
Find the theme that you want to edit, and then click ... > Edit default theme content.
In the Filter items search box, type Order special instructions to show the order notes translation:
Enter a new order notes label.
Click Save.
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