Managing your orders

Besides fulfilling orders and taking payment, you can tag open orders, add notes to them, review the order's Timeline, or follow up with the customer.

View an order

  1. From your Shopify admin, go to Orders.

  2. Click the order number.

The details of the order are displayed.

View an order's Timeline

You can view the detailed history of each order in the order's Timeline. You can also enter notes and comments in the Timeline.

You can also do the following from the Timeline:

  • communicate with staff members
  • attach files
  • link to other products, orders, and customers

Steps:

For more information, refer to Timeline.

View payment events from the Timeline

When a customer pays for their order, the payment details are noted in the Timeline as a payment event. You can expand payment events for more details. Payment events can be helpful if you need to troubleshoot a failed payment capture or refund.

If your customer didn't complete the checkout, then instead go to the abandoned checkout history to view payment events.

Steps:

  1. From your Shopify admin, go to Orders.

  2. Click an order.

  3. On the order details page, scroll to the Timeline section.

  4. Click a payment event.

  5. For more details from the payment gateway, click Information from the gateway.

Check an order's currency

If you are selling in multiple currencies, then your orders are displayed in your store currency in the admin. You can preview what the order looks like in your customer's currency.

  1. From your Shopify admin, go to Orders.

  2. Open an order.

  3. In the payment section, click View order in customer's currency.

Add tags or notes, or edit an order

You can update information associated with an order from the Orders page of Shopify.

Steps:

Contact a customer about an order

Shopify stores all your customers' contact information. You can add additional contact information by clicking Edit in the Contact section of the order page and entering the details. If you give customers the option of entering an email address or phone number at checkout, then you might only see the contact information that they chose to enter in the Contact section. To contact a customer who chose to enter a phone number, call the number that they entered.

Steps:

Email an order invoice to a customer

You can email an invoice to your customer with a link to the checkout page for orders in Payment pending status. Your customer can use the link in the email to enter their billing information, select a shipping method, and submit payment.

You can also send email invoices for draft orders.

You can't send an invoice for a multi-currency order.

Steps:

  1. From your Shopify admin, go to Orders.

  2. From the Orders page, click the number of the order.

  3. Click Collect payment > Send invoice.

  4. From the Send invoice dialog, enter the message that you want to include in the invoice.

  5. Click Review email.

  6. In the Send invoice dialog, review your email and click Send notification.

Resend an email about an order to a customer

  1. From your Shopify admin, go to Orders.

  2. From the Orders page, click the number of the order.

  3. In the Timeline section, click Resend email under the email that you want to send again.

  4. In the Resend order confirmation? dialog, click Send.

Accept payment for an order pending payment

For orders with a Payment pending status, you can manually set them to Paid with one of the following methods:

  • Mark as paid - Use if you have already received payment for the current order, or if you are importing a past order from another platform into your Shopify admin. The received amount is not captured again by your payment provider. An order confirmation email is sent to the customer.

  • Pay with credit card - Use if you have the billing information of your customer or if your customer is available to enter it directly. This payment method is only available with Shopify Payments.

You can only collect the exact amount of the order. You can't collect a partial payment.

Steps:

  1. From your Shopify admin, go to Orders.

  2. From the Orders page, click order number.

  3. In the Pending section, click Collect payment.

  4. Select one of the following options:

    • Click Mark as paid if you have accepted payment outside of Shopify.
    • Click Pay by credit card if you have the customer's credit card information ready.
  5. If you select Pay by credit card, then enter the customer's billing information and credit card credentials, and then click Charge.

Subscribe to your orders feed

You can track your store's orders using its RSS feed.

Your orders feed URL is:

https://shopname.myshopify.com/admin/feed/orders.xml

You can find your store's orders feed on the /admin/feed page in your Shopify admin.

What you can use:

Mac users

PC users

Enable push notifications

View the order status page of an order

When your customers complete a checkout, they're given a URL to the order status page, which is the final page of the checkout process.

They can track the status of their order on this page, and might contact you if they have questions about their order.

You can access the page that they see from your Shopify admin.

Learn more about the order status page ›

Steps:

  1. From your Shopify admin, go to Orders.

  2. Use the search box to find your customer's order. You can search for the order if you have any of the following information:

    • order number
    • receipt number if the order was created in Shopify POS
    • customer name
    • customer email address
  3. Click the order's number to view its details.

  4. Click the More actions menu, then click View order status page.

    You are redirected to the same order status page that your customer can view.

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